It Infrastructure Project Manager - Data Center

Allied Digital; Kolkata District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Allied Digital is seeking an experienced Senior Infrastructure Leader in India to supervise and mentor a team of infrastructure engineers. You will provide technical leadership, manage escalations, and ensure ITIL/ITSM/ITAM compliance, while driving efficiency and cost-effectiveness.

You will oversee monitoring, maintenance, DR planning, security practices, and vendor relationships to deliver reliable, scalable infrastructure.

Qualifications

• Experience leading infrastructure teams in a large IT environment.
• Strong knowledge of ITIL, ITSM and ITAM processes.
• Proven ability to drive performance reviews and develop talent.
• Experience in disaster recovery planning and business continuity.
• Familiarity with security best practices and incident response.

Responsibilities

• Provide technical leadership and act as escalation point for complex infra issues.
• Supervise, guide, and mentor a team of infrastructure engineers and support staff.
• Oversee identification, diagnosis, and resolution of infrastructure problems (servers, networking, storage).
• Ensure SLAs for response and resolution times are met.
• Implement and manage monitoring tools to ensure health and performance of infra components.
• Maintain proactive monitoring, alerts, and automated responses to minimize downtime.
• Perform regular system maintenance, patching, and updates for a secure environment.
• Develop and implement strategies to optimize network performance and system availability.
• Develop and maintain disaster recovery plans and conduct DR tests.
• Manage vendor relationships for infrastructure hardware and software; oversee procurement processes.
• Evaluate new technologies and provide adoption recommendations for infra improvements.
• Assist in managing the infra support budget and allocate resources efficiently.
• Collaborate with IT teams to ensure integrated infrastructure solutions and clear communications.

Skills

ITIL/ITSM leadership

Team supervision

Vendor management

Budget management

Disaster recovery planning

Security best practices

Cross-functional collaboration

Technical communication

Job description

• Excellency in ITIL Process + ITSM + ITAM
• Supervise, guide, and mentor a team of infrastructure engineers and support staff.
• Provide technical leadership and act as a point of escalation for complex infrastructure issues.
• Conduct performance reviews, provide feedback, and identify development opportunities for team members.
• Oversee the identification, diagnosis, and resolution of infrastructure-related issues (e.g., servers, networking, storage, etc.).
• Ensure that the team meets Service Level Agreements (SLAs) for response and resolution times.
• Troubleshoot and resolve complex infrastructure problems, escalating issues as necessary
• Implement and manage monitoring tools to ensure the health and performance of infrastructure components.
• Ensure that proactive monitoring, alerts, and automated responses are in place to minimize downtime.
• Perform regular system maintenance, patching, and updates to maintain a secure and reliable environment.
• Provide ongoing support for critical infrastructure systems, ensuring they are continuously optimized for performance, scalability, and reliability.
• Identify opportunities for improving the efficiency and cost-effectiveness of infrastructure systems.
• Develop and implement strategies to optimize network performance, reduce downtime, and improve system availability.
• Develop and maintain disaster recovery plans and procedures for the infrastructure.
• Ensure that backups are regularly performed and that disaster recovery tests are conducted.
• Work with other teams to ensure that business continuity plans are in place and are effectively tested.
• Ensure the security of the infrastructure by applying best practices for firewalls, encryption, and access control.
• Monitor infrastructure for potential security vulnerabilities and address them promptly.
• Work closely with cybersecurity teams to maintain the security posture of the organization's IT infrastructure.
• Manage relationships with vendors and service providers to ensure the organization receives the best service and pricing.
• Oversee procurement processes for infrastructure hardware and software.
• Evaluate new technologies and make recommendations on their adoption for infrastructure improvements.
• Assist in managing the infrastructure support budget, ensuring effective allocation of resources.
• Provide cost-effective solutions for infrastructure expansion or upgrades.
• Monitor infrastructure-related expenditures and identify opportunities for cost reduction.
• Collaborate with other IT teams (e.g., development, application support, cybersecurity) to ensure integrated infrastructure solutions.
• Communicate technical information clearly to non-technical stakeholders.
• Participate in cross-functional meetings to discuss infrastructure requirements, improvements, and challenges.
• Maintain accurate and up-to-date documentation on all infrastructure systems, processes, and configurations.
• Generate regular reports on infrastructure performance, incidents, and improvements.
• Develop and maintain standard operating procedures (SOPs) for infrastructure-related processes.