Manager, Customer Success Acceleration, gTech Ads, GCS

Google LLC; Hyderabad; On-site; INR 2,000,000 - 4,000,000; Full time

Job summary

Google LLC is hiring for a Manager, Customer Success Acceleration in Hyderabad. You will partner with executives to shape a cross-channel strategy and lead digital media specialists to optimize ROI and customer lifetime value.

You’ll mentor teams, facilitate development plans, and drive cross-functional collaboration across sales, product, and program management to advance Google’s Ads GTM initiatives.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 11 years of experience building relationships with customers in digital media/advertising.
• 5 years of experience leading, mentoring, and developing teams.

Responsibilities

• Partner with executive stakeholders to drive a holistic e-commerce and multi-channel strategy.
• Collaborate with sales leadership to align priorities and achieve growth across segments.
• Lead and coach digital media teams to improve ROI and account-level performance.
• Provide continuous mentorship and career development for team members.
• Drive AI adoption and cross-functional collaboration to execute Ads go-to-market strategies.

Skills

Customer relationships

Team leadership

Digital advertising

Strategic thinking

Cross-functional collaboration

AI/automation awareness

Education

Bachelor's degree

Master's degree

Tools

Google Ads

AI tooling

Job description

Manager, Customer Success Acceleration, gTech Ads, GCS

• Bachelor's degree or equivalent practical experience.
  
• 11 years of experience developing relationships with customers, and working with digital media or digital marketing/advertising solutions.
  
• 5 years of experience leading, mentoring, and developing teams.
  

Preferred qualifications:

• Master's degree or equivalent practical experience.
  
• Experience applying AI for automation and operationalizing AI-driven workflows.
• Experience collaborating with multiple stakeholders across organizational boundaries to influence across teams with similar objectives, aligning resources and direction.
  
• Experience working in customer relationship development by working with digital media or digital marketing/advertising solutions.
• Familiarity with offline media, brand lift, marketing measurement and attribution techniques and Google advertising products.
• Understanding of media industry issues to advance Google's forward-looking strategies within the marketplace by being a creative and performance-minded thinker.
  

About the job

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

Responsibilities

• Partner with executive stakeholders to build and drive a holistic e-commerce and multi-channel strategy and narrative ensuring organizational success.
• Partner actively with sales leadership to align priorities, address customer needs, and achieve quarterly goals and growth objectives across multiple segments using gTech’s Customer Success Acceleration (CSA) service strategy.
• Lead and coach digital media specialist teams to drive marketing objectives, achieve account-level excellence, and enhance ROI. Mobilize and enable your team to problem-solve for customer lifetime value, nurture strong sales partnerships, and fulfill core business objectives.
• Provide continuous team mentorship, conduct meaningful career evaluations, facilitate professional development plans, and foster a collaborative team first internal culture.
  
• Drive proactive AI adoption and cross-functional collaboration across sales, product, and program management to execute Google’s Ads go-to-market strategy while taking bold, calculated risks.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.