Customer Success Acceleration Lead, LeadGen Business

Google LLC; Gurugram District; On-site; INR 3,000,000 - 6,000,000; Full time

Job summary

Google LLC’s gTech Customer Success Acceleration Lead for LeadGen is a senior leadership role based in India. The role partners with executive stakeholders to drive a holistic LeadGen strategy and leads a team of digital media specialists to help clients achieve their marketing goals.

You will mentor marketers, foster professional development, and build a strong team culture while strengthening multi-market relationships and regional partnerships.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 15 years of experience in customer relationship development with digital media or digital marketing/advertising solutions.
• 8 years of experience leading, mentoring, and developing teams.

Responsibilities

• Partner with executive stakeholders to build and drive a holistic LeadGen strategy and narrative for the organization.
• Lead the LG team of digital media specialists and managers responsible for account level excellence and helping clients reach marketing objectives.
• Mentor and coach teams of marketing strategists to deliver performance and develop digital marketing expertise for LG business.
• Build a team-first culture and nurture Americas sales partnerships. Represent gCare Google Customer Solutions for the LG business and drive priorities.
• Be bold, take calculated risks and test the status quo effectively.

Skills

Digital media

Customer relationships

Leadership

Mentoring

Education

Bachelor's degree

Master's degree (preferred)

Job description

Customer Success Acceleration Lead, LeadGen Business

Share Customer Success Acceleration Lead, LeadGen Business

• Bachelor's degree or equivalent practical experience.
  
• 15 years of experience working in customer relationship development by working with digital media or digital marketing/advertising solutions.
  
• 8 years of experience leading, mentoring, and developing teams.
  

Preferred qualifications:

Master's degree in Marketing, Technology, or equivalent practical experience.

• 14 years of experience in media advertising, marketing on the customer side, consulting, or digital marketing.
• 3 years of experience in managing people.

Experience in managing multi-market/regional stakeholders.

About the job

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

Responsibilities

• Partner with executive stakeholders to build and drive a holistic LeadGen (LG) strategy and narrative for the organization.
  
• Lead the LG team of digital media specialists and their managers responsible for account level excellence and help clients reach their marketing objectives.
• Mentor and coach teams of marketing strategists to deliver excellent performance and develop their digital marketing expertise specifically LG business. Provide mentorship, meaningful career evaluations and facilitate professional development plans.
• Build a team first culture internally and nurture strong Americas sales partnerships. Represent gCare Google Customer Solutions (GCS) solutions for the LG business and have a keen sense of priorities driving the business outcomes.
• Be bold, take calculated risks and test the status quo effectively.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.