Manager Customer Service & Support | Logistics MNC | 10+ Yrs@ Chennai

RJ Consultants; Chennai District; Hybrid; INR 1,200,000 - 1,800,000; Full time

Job summary

RJ Consultants in Chennai, India seeks a senior logistics leader with 10+ years in logistics, freight forwarding, and supply chain operations. You will own order management, order fulfillment, shipment coordination, and carrier/vendor management to drive operational excellence.

You will leverage expertise in international supply chains, KPI/SLA governance, customer escalations, billing, and SOP/process improvements to optimize performance and customer satisfaction.

Qualifications

• 10+ years in Logistics / Freight Forwarding / Supply Chain / Customer Service Operations.
• Strong expertise in order management, fulfillment, and carrier/vendor management.
• Experience driving KPI/SLA governance and process improvements.

Responsibilities

• Customer service, order fulfillment, shipment coordination, vendor & carrier management, and operational excellence.
• Strong background in logistics, international supply chain, KPI/SLA management, escalations, billing, SOPs, and process improvement.

Skills

Order Management

Order Fulfillment

Carrier & Vendor Management

KPI / SLA Management

Billing & SOPs

Process Improvement

Job description

Customer service, order fulfillment, shipment coordination, vendor/carrier MGT & operational excellence

Strong exp in logistics/freight forwarding, international supply chain, KPI/SLA MGT, customer escalations, billing, SOPs & process improvement.

Required Candidate profile

10+yrs exp. in Logistics / Freight Forwarding / Supply Chain / Customer Service Operations. Strong expertise in Order Management, Order Fulfillment, Carrier & Vendor Management