Manager Customer Service Presales

Golden Opportunities; Pune District, Bengaluru; On-site; INR 1,500,000 - 2,200,000; Full time

Job summary

Golden Opportunities is seeking a senior presales consultant to craft tailored architectures and roadmaps for diverse clients across India. You will drive go-to-market strategies, perform competitive analysis, and translate business needs into technical solutions while guiding delivery teams for successful outcomes.

You will engage across BFSI/retail/manufacturing/healthcare domains, applying cloud, AI/ML, and automation to enable digital transformation initiatives.

Qualifications

• Lead presales activities, including responding to RFPs/RFIs, preparing proposals, and conducting client presentations.
• Develop solution architectures and technical roadmaps tailored to client needs.
• Collaborate with sales teams to define go-to-market strategies and value propositions.
• Conduct competitive analysis and market research to refine solutions.
• Provide industry-specific consulting across BFSI, Retail, Manufacturing, Healthcare, or other domains.
• Analyse business challenges and recommend digital transformation strategies.
• Work closely with clients to define business requirements and translate them into technical solutions.
• Drive process optimization and automation initiatives using emerging technologies.
• Act as a trusted advisor to clients, ensuring alignment between business goals and technology solutions.
• Collaborate with delivery teams to ensure seamless execution of proposed solutions.

Responsibilities

• Lead presales activities and respond to RFPs/RFIs with compelling proposals.
• Create solution architectures and roadmaps aligned to client objectives.
• Partner with sales to craft go-to-market strategies and value propositions.
• Perform competitive analysis to sharpen unique selling points.
• Advise across BFSI, Retail, Manufacturing, Healthcare on digital strategies.
• Analyze challenges and recommend transformation initiatives.
• Translate business requirements into implementable technical designs.
• Drive automation and optimization across client programs.
• Maintain trusted advisor relationship ensuring business-technology alignment.
• Coordinate with delivery teams for successful solution delivery.

Skills

Solution architecture

Business analysis

Consulting methodologies

Communication

Stakeholder management

Client-facing

Cloud

AI/ML

Automation

Digital transformation

Education

Any Graduation

Tools

AWS

Azure

Salesforce

SAP

ServiceNow

Job description

Candidate Specification: 7+ years overall, Relevant 7+ years
Candidate Location: Pan India
Education and Certification: Any Graduation
Job description:

• Lead presales activities, including responding to RFPs/RFIs, preparing proposals, and conducting client presentations.
• Develop solution architectures and technical roadmaps tailored to client needs.
• Collaborate with sales teams to define go-to-market strategies and value propositions.
• Conduct competitive analysis and market research to refine solutions.
• Provide industry-specific consulting across BFSI, Retail, Manufacturing, Healthcare, or other domains.
• Analyse business challenges and recommend digital transformation strategies.
• Work closely with clients to define business requirements and translate them intotechnical solutions.
• Drive process optimization and automation initiatives using emerging technologies.
• Act as a trusted advisor to clients, ensuring alignment between business goals and technology solutions.
• Collaborate with delivery teams to ensure seamless execution of proposed solutions.

Key technical skills:

• 8-15 years of experience in presales, solutions consulting, or domain consulting.
• Strong expertise in solution architecture, business analysis, and consulting methodologies.
• Experience in cloud, AI/ML, automation, and digital transformation solutions.
• Preferred knowledge of industry-leading tools and platforms (e.g., AWS, Azure,Salesforce, SAP, ServiceNow).
• Excellent communication, presentation, and stakeholder management skills.
• Ability to work in a fast-paced, client-facing environment.