Manager - Credit & Operations Excellence

Shubham Housing Development Finance; Gurugram District; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Shubham Housing Development Finance is seeking a governance, risk and compliance leader to drive strategic initiatives across Credit and Operations, strengthening governance, regulatory compliance, and process excellence.

You will lead audits, update policies, monitor regulatory changes, and design engagement programs to boost team performance and business outcomes.

Qualifications

• Bachelor's degree in Finance/Commerce/Business Administration or related field.
• MBA or professional certifications in risk, compliance, audit, or project management will be an added advantage

Responsibilities

• Lead and execute projects related to Credit and Operations, ensuring timely delivery and achievement of business benefits.
• Manage internal audits across Credit and Operations functions, coordinating, addressing issues, and closing audit observations.
• Monitor adherence to regulatory and statutory requirements related to operational processes, policies and controls.
• Review, update, and implement policies and SOPs to stay compliant with changing regulations and requirements.
• Track compliance metrics, conduct periodic reviews, and recommend corrective actions to address risks and process gaps.
• Design and implement engagement initiatives to drive productivity, quality, and employee motivation.

Skills

Project Management

Credit and Operations ProcessKnowledge

Regulatory Compliance & Governance

Communication & Presentation Skills

Problem Solving and Decision Making

Education

Bachelor's degree in Finance, Commerce, or Business Administration

MBA or professional certifications in Risk/Compliance/Audit/PM

Job description

Job Purpose

The role is responsible for driving strategic initiatives across Credit and Operations functions, ensuring robust governance, regulatory compliance, operational excellence, and process improvements. The incumbent will lead key projects, oversee audit management, strengthen compliance frameworks, and develop engagement programs to enhance team performance and business outcomes.

Key Responsibilities

• Lead and execute projects related to Credit and Operations, ensuring timely delivery, adherence to objectives, and achievement of expected business benefits.


• Manage internal audits across Credit and Operations functions, including coordination, issue resolution, and closure of audit observations.


• Monitor and ensure adherence to all regulatory and statutory requirements related to operational processes, policies, and controls.


• Review, update, and implement policies and standard operating procedures to maintain compliance with changing regulatory guidelines and organizational requirements.


• Track compliance metrics, conduct periodic reviews, and recommend corrective actions to address potential risks and process gaps.


• Design and implement engagement initiatives, contests, and performance recognition programs for Credit and Operations teams to drive productivity, quality, and employee motivation.

Key Skills & Competencies

• Project Management


• Credit and Operations Process Knowledge


• Regulatory Compliance & Governance


• Communication & Presentation Skills


• Problem Solving and Decision Making

Educational Qualification

• Bachelor's degree in Finance, Commerce, Business Administration, or related field.


• MBA/Professional certifications in Risk, Compliance, Audit, or Project Management will be an added advantage