Manager - Credit Quality & Training - Powai

Hiranandani Financial Services; Maharashtra; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A financial services organization is looking for a Manager - Credit Quality & Training to enhance credit functions through rigorous analysis and process improvement. The successful candidate will conduct training programs to elevate the capabilities of credit teams while ensuring robust credit quality. With a focus on stakeholder management, this role requires strong analytical and communication skills, along with a relevant degree and at least 2 years of experience in credit roles.

Qualifications

• 2+ years of credit experience in Underwriting, Policy, Quality, or Training.
• Strong understanding of credit processes, underwriting norms, and risk.
• Ability to improve training effectiveness and knowledge levels.

Responsibilities

• Enhance credit functions effectiveness through portfolio analysis.
• Conduct training sessions for credit managers.
• Collaborate with teams to strengthen credit processes.
• Analyze credit reports and identify gaps.

Skills

Strong analytical thinking

Interpersonal skills

Collaboration skills

Training program design

Communication skills

Education

Bachelors/Masters degree in Finance, Commerce, or related field

Tools

Credit systems knowledge

Job description

Manager - Credit Quality & Training - Powai

Role Overview

The Manager Credit Quality & Training will be responsible for enhancing the credit functions effectiveness through rigorous portfolio analysis, process improvement, and capability building. This role combines strong analytical skills with domain expertise in credit underwriting, ensuring robust credit quality across the organisation. The candidate will also drive continuous learning by conducting training programs for credit teams.

Key Responsibilities

Process Excellence & Standardisation

• Review existing credit processes and identify inefficiencies or inconsistencies.
• Design and implement streamlined workflows to enhance productivity and reduce errors.
• Ensure strong controls and documentation practices across credit operations.
• Collaborate with cross-functional teams (Sales, Operations, Risk, Collections) to strengthen end-to-end credit processes.

Training & Development

• Plan, design, and conduct regular training sessions for new and existing credit managers.
• Develop learning modules, assessments, and case-based training material.
• Improve credit team capability on underwriting standards, policy interpretation, Rapid System usage, and risk identification.
• Track training effectiveness and ensure consistent knowledge levels across the team.

Credit Quality & Portfolio Analysis

• Conduct detailed analysis of credit reports, trends, delinquency patterns, and portfolio behaviour.
• Identify gaps, risks, and improvement areas in underwriting quality and credit decisions.
• Prepare MIS dashboards and actionable insights for senior management.

Stakeholder Management & Support

• Work closely with regional and branch credit teams to provide guidance on complex cases.
• Collaborate with product, risk, and audit teams to align credit processes and guidelines.
• Support management in audits, reviews, and compliance initiatives.

Required Skills & Qualifications

• Bachelors/Masters degree in Finance, Commerce, or related field.
• Strong understanding of (LAP/BL) credit processes, underwriting norms, and risk.
• Strong interpersonal and collaboration skills.
• 2+ years of credit experience (Underwriting/Policy/Quality/Training).
• Excellent communication and presentation skills.
• Ability to design and deliver structured training programs.
• Proactive, structured, and process-driven.
• Strong analytical thinking and problem-solving capability.
• Knowledge of credit systems preferred.