Manager-Control Management

American Express; Gurugram District; Hybrid; INR 2,500,000 - 4,500,000; Full time

Benefits offered by this job

Competitive salary

Bonus incentives

Insurance coverage

Flexible work model

Parental leave

Wellness centers

Counseling support

Career development

Job summary

American Express is seeking a Manager – Finance Control Management to strengthen risk and control practices across the Finance Business Unit. You will lead remediation, risk identification, control testing and governance, partnering with second-line risk teams and Internal Audit to drive durable controls.

This role requires coaching and developing a team, setting priorities, and ensuring timely escalation and alignment with enterprise standards.

Qualifications

• Experience in financial services and Finance-related risk and control environments.
• Exposure to risk identification, control testing oversight and governance reporting.
• MBA or equivalent postgraduate qualification is advantageous.

Responsibilities

• Lead with a broad understanding of Operational Risk Framework across Finance Governance and Control.
• Manage end-to-end Issue, ORE and Remediation lifecycle with governance records.
• Partner with second-line risk, Internal Audit and control owners to drive remediation.
• Lead risk identification, process risk assessment and ongoing monitoring.
• Ensure timely escalation and robust evidentiary validation of controls.
• Coach and develop team members to strengthen risk culture and delivery.

Skills

Risk identification

Issue management

Control testing

Governance reporting

Second-line liaison

Education

MBA or equivalent

Graduate degree

Tools

GRC systems

Job description

Job Description:

Finance Control Management (FCM) is a comprehensive and integrated function that partners with Finance to identify, measure, assess, report, monitor and manage operational risk exposures. FCM provides risk and control expertise and works with Finance process owners to strengthen the control environment, support operational resilience and meet applicable enterprise, regulatory and legal expectations. Collaboration with Enterprise Control Management & Regulatory Governance (ECM&RG), subject matter experts, business partners and Control Management teams supports consistent execution of the Company’s Operational Risk Framework, including risk assessment, internal control factors, governance, reporting and monitoring.

Purpose of the Role

The Manager – Finance Control Management is a leadership role accountable for strengthening risk and control practices across the Finance Business Unit. The role contributes across multiple Control Management functions, including Issue and Operational Risk Event (ORE) management, risk identification, remediation, control testing, and governance. Team members are expected to be flexible and adaptable, supporting different areas within the remit as business needs and priorities evolve. The Manager may lead and develop a team of control management professionals, setting priorities, providing coaching and quality oversight, and fostering a culture of ownership, constructive challenge and continuous improvement.

Responsibilities

• Lead with a broad understanding of Operational Risk Framework to support variety of roles in Finance Governance and Control including Issue Management, Risk identification and assessment, Control testing & monitoring activities, etc.

• Manage end-to-end Issue, ORE and Remediation management lifecycle, from identification, classification and impact assessment through root cause analysis, corrective action planning, escalation and sustainable closure, ensuring accurate records in the governance, risk and compliance (GRC) system.

• Partner with business areas and second-line risk teams (including Operational Risk Management, Compliance, Risk stripe SMEs), Internal Audit, RELM, etc.

• Lead risk identification (Risk ID), process risk and control assessment activities, control ratings and ongoing monitoring as applicable; connect emerging exposures, Issue trends and lessons learned to risk mitigation priorities.

• Partner with Finance owners to prioritize remediation, establish clear accountability and milestones, challenge root causes and corrective actions, resolve dependencies and escalated overdue or material risks to appropriate leadership forums.

• Provide oversight of remediation quality and closure effectiveness, including evidence review and targeted validation; identify repeat failures, systemic weaknesses and opportunities for durable control enhancements.

• Lead and, where required, perform risk-based control testing in alignment with enterprise standards, ensuring clear test procedures, robust evidence assessment, accurate documentation of results and timely escalation of exceptions. Collaborate with Control Owners to obtain evidence, clarify control design and execution, and resolve gaps; guide teams and stakeholders to deliver timely, consistent and high-quality testing, findings and remediation follow-up.

• Strengthen Finance risk governance through clear standards, robust documentation, effective challenge, timely escalation and alignment with enterprise policies, operational risk requirements and regulatory expectations.

• Lead, coach and develop team members, where applicable; set clear priorities and performance expectations, review the quality of deliverables, allocate resources effectively and build capability across risk, issue management and testing activities.

Qualifications

• Experience in financial services and Finance-related risk and control environments, including engagement with second-line risk, Compliance and Internal Audit.

• Exposure to risk identification and assessment, control testing oversight, control ratings, GRC systems, governance committee reporting and process automation.

• Graduate degree; MBA or equivalent postgraduate qualification is an advantage.

At American Express, our culture is built on a 175-year history of innovation,shared valuesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.