Analyst-Control Managment

Earnmodes; Gurugram District; Hybride; INR 800 000 - 1 500 000; Plein temps

Avantages offerts par ce poste

Competitive base salary

Bonus incentives

Medical benefits

Hybrid work model

Parental leave

Wellness centers

Healthy Minds counseling

Career development

Résumé du poste

American Express is seeking an Analyst of Issues, Events & Remediation within the CFR Control Management Risk Pillar. The role focuses on embedding control management in day-to-day operations and requires collaboration across business units, functions, and geographies.

You will investigate, perform root cause analysis, track remediation, and share insights to strengthen risk management. The position offers a hybrid work model and opportunities to grow within a 175-year history of innovation.

Qualifications

• 2–4 years in operational risk management.
• Experience in project management and communication.
• Understanding of risk lifecycle and governance.
• Analytical and problem-solving skills with data analysis.

Responsabilités

• Investigate and perform root cause analysis on repeated issue types
• QA on documentation of issues and remediation
• Assist remediation processes and track progress
• Validate remediation efficacy and report status
• Communicate status updates to stakeholders
• Ensure transparency and accountability in issue management
• Identify trends to spot systemic risks
• Review E2E BU issue resolution components
• Sample test specific issues for complete resolution
• Review reports on issue status and outcomes
• Share insights and best practices across the enterprise

Connaissances

Operational risk management

Project management

Communication

Analytical skills

Formation

Bachelor's Degree in Finance, Business, Risk Mgmt.

Description du poste

Job Description

Job Description
Control Management Risk Pillar Copy (Issues, Events & Remediation):The objective of the CFR Control Management Issues, Events & Remediation team is to ensure timely identification, response, and resolution of risk events and issues to minimize impact, as well as to prevent recurrence through effective remediation and lesson learning.

CFRis looking for an Analyst of Issues, Events & Remediation focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

Responsibilities

• Assist in investigation and conduct root cause analysis to address repeated issue types
• Perform quality assurance on documentation of specific issue/ORE type, urgency, severity/impact (e.g., impact analysis)
• Assist portions of the remediation process, these may include:tracking progress
• validating resolution efficacy and
• communicating status updates to stakeholders
• Perform quality assurance on documentation and maintenance records of specific issues/OREs and remediations to ensure transparency and accountability in the issue management process
• Identify trends in issues and events associated with a workstream to identify potential systemic risks or control weaknesses within BU processes
• Support review of components of the End-to-End (E2E) BU issue resolution process
• Perform sample testing of specific issues to ensure resolution is complete and effective
• Review data used in preparation of detailed reports on issue status, trends, and outcomes
• Support sharing insights, better practices, themes, etc. across the enterprise

Qualifications

• 2-4 Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities
• Project management, communication, and interpersonal skills
• Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards
• Analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively

Preferred Qualifications

• Bachelor’s Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
• Experience in at least one of the following:
• Scoping, prioritizing, and support remediation of operational issues
• Knowledge of investigating and conducting root cause analysis to address repeated operational risk issue types
• Assisting of quality assurance on documentation of operational risk issues and events
• Recommendation of remediation strategies for operational risk issues and events
• Performing Quality Assurance of documentation and maintaining records of operational risk issues and events to ensure transparency and accountability
• Supporting the E2E issue resolution process

At American Express, our culture is built on a 175-year history of innovation,shared valuesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
We back you with benefits that support your holistic well-being so you can and deliver your best. This means caring for you and your loved ones’ physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Benefits

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Job Info
Job Identification26014484
Job CategoryRisk
Posting Date04/10/2026, 04:46 pm
Apply Before12/10/2026, 12:00 am
Job ScheduleFull time
Job ShiftDay
Locations AMEX Sub Tehsil Kadipur, Gurugram, HR, 122004, IN(Hybrid)
Career AreaAnalytics & Risk Management