Manager Contract Management

KSB Limited; India; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

KSB Limited in India seeks a Manager to be the primary custodian of high-value, engineered-to-order pump projects and lead a team of Project Managers to ensure on-time, on-budget delivery. The role covers full project P&L, contract negotiations, interfacing between Sales, Engineering, Procurement and Shop Floor, and proactive risk mitigation for long-lead items.

You will drive customer satisfaction through proactive communication, manage MRB documentation, ensure timely post-order documentation,

Responsibilities

• The Manager will be the primary custodian of high-value, engineered-to-order (ETO) pump projects.
• Lead a team of Project Managers to ensure that complex pump packages are designed, manufactured, tested, and delivered on time, within budget.
• Manage the full project P&L, ensuring the post order margin exceeds the pre-order margin.
• Serve as the lead negotiator for contract disputes, liquidated damage claims, and force majeure events.
• Act as the pivot between Sales, Engineering, Procurement, and the Shop Floor to resolve bottlenecks in manufacturing, Engineering, Procurement, Quality Management etc.
• Proactively identify long-lead item risks (e.g., specialized alloy castings, high-voltage motors) and develop mitigation strategies.
• Manage the MRB (Manufacturing Record Book)—the critical documentation package that is often a prerequisite for final payment in projects.
• Act as an interfacing between EPCs , end users and company (KSB Limited) during project execution cycle. Further act as a parental role in resolving all internal issues with various interfacing departments in time to ensure on time delivery to clients against their order.
• Review contract orders and conduct Project Kick off meeting with Customers and Internal team for new and critical orders.
• Ensure overall fulfillment of customer orders/contracts for increased customer satisfaction.
• Support order to cash process & strive for improvements inside & outside of project management by lessons learned approach.
• Plan & work towards achievement of Sales Plan as per schedule
• Submit final technical & commercial documentation and get the approval – IRN / MDCC
• Organize and attend the meetings with Customer / Client / Consultant / Vendors to expedite approvals, advances and / or any other requirements to maintain project schedule
• Follow-up / Keep track of LD orders, LD waiver requests with necessary justification and final payment
• Track cash flow of order and ensure advances and payments on time.
• Communicating effectively with clients to identify needs and evaluate alternative business solutions with project management.
• Continually seeking opportunities to increase customer satisfaction and deepen client relationships.
• Managing client expectations effectively.
• Enhance client relationships through excellent service, follow-up and successful project completion
• Ensure timely submission of post order documents and receipt of approval and manufacturing clearances.
• Periodic review of orders on hand with the team using SAP reports and other tools. Identify risks and initiate actions for mitigation.
• Ensure that all orders are executed within contractual delivery. In case of any delays, identify reasons and ensure receipt of delivery extensions prior to dispatch.
• Periodic reporting of the team performance to supervisor in the prescribed format.
• Ensure that all requirements as per the KSB QMS and other systems are being followed
• All other special tasks assigned by the management as & when necessary.
• Responsible for Achieving Monthly and yearly Sales Target , On time delivery , Improving profitability during order execution @ 4 % minimum , maintaining good relationship with client and vendors.

Job description

• The Manager will be the primary custodian of high-value, engineered-to-order (ETO) pump projects.
• Lead a team of Project Managers to ensure that complex pump packages are designed, manufactured, tested, and delivered on time, within budget.
• Manage the full project P&L, ensuring the post order margin exceeds the pre-order margin.
• Serve as the lead negotiator for contract disputes, liquidated damage claims, and force majeure events.
• Act as the pivot between Sales, Engineering, Procurement, and the Shop Floor to resolve bottlenecks in manufacturing , Engineering, Procurement , Quality Management etc.
• Proactively identify long-lead item risks (e.g., specialized alloy castings, high-voltage motors) and develop mitigation strategies.
• Manage the MRB (Manufacturing Record Book)—the critical documentation package that is often a prerequisite for final payment in projects.
• Act as a interfacing between EPCs , end users and company (KSB Limited) during project execution cycle. Further act as a parental role in resolving all internal issues with various interfacing departments in time to ensure on time delivery to clients against their order.
• Review contract orders and conduct Project Kick off meeting with Customers and Internal team for new and critical orders.
• Ensure overall fulfillment of customer orders/contracts for increased customer satisfaction.
• Support order to cash process & strive for improvements inside & outside of project management by lessons learned approach.
• Plan & work towards achievement of Sales Plan as per schedule
• Submit final technical & commercial documentation and get the approval – IRN / MDCC
• Organize and attend the meetings with Customer / Client / Consultant / Vendors to expedite approvals, advances and / or any other requirements to maintain project schedule
• Follow-up / Keep track of LD orders, LD waiver requests with necessary justification and final payment
• Track cash flow of order and ensure advances and payments on time.
• Communicating effectively with clients to identify needs and evaluate alternative business solutions with project management.
• Continually seeking opportunities to increase customer satisfaction and deepen client relationships.
• Managing client expectations effectively.
• Enhance client relationships through excellent service, follow-up and successful project completion
• Ensure timely submission of post order documents and receipt of approval and manufacturing clearances.
• Periodic review of orders on hand with the team using SAP reports and other tools. Identify risks and initiate actions for mitigation.
• Ensure that all orders are executed within contractual delivery. In case of any delays, identify reasons and ensure receipt of delivery extensions prior to dispatch.
• Periodic reporting of the team performance to supervisor in the prescribed format.
• Ensure that all requirements as per the KSB QMS and other systems are being followed
• All other special tasks assigned by the management as & when necessary.
• Responsible for Achieving Monthly and yearly Sales Target , On time delivery , Improving profitability during order execution @ 4 % minimum , maintaining good relationship with client and vendors.