Manager Client Servicing

Vidal Health Insurance; Gurugram District, Mumbai; On-site; INR 800,000 - 1,500,000; Full time

Job summary

Vidal Health Insurance in Gurgaon and Mumbai seeks an Assistant Manager/Manager to lead client servicing for corporate clients and drive service excellence across health insurance workflows. The role bridges technology, client servicing, and operations to enhance customer satisfaction and retention.

The incumbent will manage corporate relationships, ensure SLA commitments, and coordinate with Preauth, Claims, Enrollment, and related teams for smooth cashless settlements.

Qualifications

• Graduate / MBA with 5-10 years of experience in Health Insurance (Corporate-Client Servicing or TPA industry).
• Proven track record in client servicing, stakeholder management.
• Strong understanding of corporate client expectations and insurance workflows.

Responsibilities

• Corporate Relationship Management.
• Drive retention and satisfaction of top corporate clients.
• Portfolio Management: Handle corporate client portfolios with a focus on service excellence and retention.
• Prepare and review reports on top corporates, insurance companies, and brokers if required.
• Proactively identify and resolve issues before they exacerbate to leadership.
• SLA Fulfilment & Stakeholder Commitments.
• Oversee timely submission of MIS reports to insurance companies, corporate clients, and internal teams.
• Maintain strong working relationships with HO teams of insurance companies & Brokers.
• Coordination with functional Department-Preauth, Claims, Enrollment and related functions for claims and cashless settlement.
• Responsible for profitability and cost control of Key Corporates and retention.
• Team Handling if required etc

Skills

Corporate relationships

Client servicing

Stakeholder management

SLA management

Education

Graduate / MBA

Job description

We are hiring Assistant Manager/ Manager role in Vidal Health Insurance TPA for Client Servicing (Corporate).

Only TPA or Health Insurance industry will be preferred.

Job Title

Assistant Manager/Manager

Job Location

Gurgaon, Udhyog Vihar Phase 5

Mumbai Location- Andheri- Mumbai

Role Objective

To lead and optimize the organizations strategy, ensuring seamless client interactions and service delivery across health insurance workflows. Manager will serve as a strategic bridge between technology, client servicing, and operations to enhance customer satisfaction and retention.

Key Responsibilities

• Corporate Relationship Management
• Drive retention and satisfaction of top corporate clients.
• Portfolio Management: Handle corporate client portfolios with a focus on service excellence and retention..
• Prepare and review reports on top corporates, insurance companies, and brokers if required.
• Proactively identify and resolve issues before they exacerbate to leadership.
• SLA Fulfilment & Stakeholder Commitments.
• Oversee timely submission of MIS reports to insurance companies, corporate clients, and internal teams
• Maintain strong working relationships with HO teams of insurance companies & Brokers.
• Coordination with functional Department-Preauth, Claims, Enrollment and related functions for claims and cashless settlement.
• Responsible for profitability and cost control of Key Corporates and retention
• Team Handling if required etc

Specifications

• Graduate / MBA with 5-10 years of experience in Health Insurance(Corporate-Client Servicing or TPA industry)
• Proven track record in client servicing, stakeholder management.
• Strong understanding of corporate client expectations and insurance workflows