Assistant Manager

Vidal Health Insurance; Gurugram District; On-site; INR 650,000 - 950,000; Full time

Job summary

Vidal Health Insurance is seeking an Assistant Manager/Manager for Client Servicing (Corporate) at Gurgaon (Udhyog Vihar Phase 5). The role is a strategic bridge between technology, client servicing, and operations to enhance customer satisfaction and retention.

Responsibilities include corporate relationship management, driving retention, portfolio oversight, and timely MIS reporting to insurers and clients.

Qualifications

• Graduate / MBA with 5-10 years of experience in Health Insurance (Corporate-Client Servicing or TPA industry).
• Proven track record in client servicing, stakeholder management.
• Strong understanding of corporate client expectations and insurance workflows.

Responsibilities

• Corporate Relationship Management.
• Drive retention and satisfaction of top corporate clients.
• Portfolio Management: Handle corporate client portfolios with focus on service excellence and retention.
• Prepare and review reports on top corporates, insurance companies, and brokers if required.
• Proactively identify and resolve issues before they escape to leadership.
• SLA Fulfilment & Stakeholder Commitments.
• Oversee timely submission of MIS reports to insurance companies, corporate clients, and internal teams.
• Maintain strong working relationships with HO teams of insurance companies & Brokers.
• Coordination with functional Department-Preauth, Claims, Enrollment and related functions for claims and cashless settlement.
• Responsible for profitability and cost control of Key Corporates and retention.
• Team Handling if required etc.

Skills

Client servicing

Stakeholder mgmt

Relationship mgmt

Communication

Education

MBA

Graduate

Job description

We are hiring Assistant Manager/ Manager role in Vidal Health Insurance TPA for Client Servicing (Corporate).

Only TPA or Health Insurance industry will be preferred.

Job Title: Assistant Manager/Manager

Job Location: Gurgaon, Udhyog Vihar Phase 5

Role Objective

To lead and optimize the organizations strategy, ensuring seamless client interactions and service delivery across health insurance workflows. Manager will serve as a strategic bridge between technology, client servicing, and operations to enhance customer satisfaction and retention.

Key Responsibilities

• Corporate Relationship Management
• Drive retention and satisfaction of top corporate clients.
• Portfolio Management: Handle corporate client portfolios with a focus on service excellence and retention.
• Prepare and review reports on top corporates, insurance companies, and brokers if required.
• Proactively identify and resolve issues before they escape to leadership.
• SLA Fulfilment & Stakeholder Commitments.
• Oversee timely submission of MIS reports to insurance companies, corporate clients, and internal teams
• Maintain strong working relationships with HO teams of insurance companies & Brokers.

Department Oversight

• Coordination with functional Department-Preauth, Claims, Enrollment and related functions for claims and cashless settlement.
• Responsible for profitability and cost control of Key Corporates and retention.
• Team Handling if required etc.

Specifications

• Graduate / MBA with 5-10 years of experience in Health Insurance(Corporate-Client Servicing or TPA industry)
• Proven track record in client servicing, stakeholder management.
• Strong understanding of corporate client expectations and insurance workflows

Interested candidate can connect on 9971006988

[e-mail]