Manager Business Process Solutions / RR-0376200

DXC Technology Inc.; Dadri; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

DXC Technology Inc. is seeking an experienced professional to lead business process improvement projects in Dadri, Uttar Pradesh. You will manage projects from start to finish, ensuring a positive customer experience, and optimize processes through collaboration.

The ideal candidate has a Bachelor's degree, over 7 years of industry experience, and a strong background in project management. A continuous learner, you will also need excellent communication skills to rapport with all stakeholders.

Qualifications

• Bachelor's degree or equivalent work experience (typically 7+ years).
• Minimum of 3 years in a similar role with proven experience in process services.
• Experience managing business process improvement projects.

Responsibilities

• Manage business process improvement projects from initiation to completion.
• Collaborate with team members on process optimization.
• Execute process enhancements and track performance metrics.

Skills

Process optimization

Project management

Stakeholder communication

Problem-solving

Education

Bachelor's degree in a relevant field or equivalent

Advanced degree in a relevant field

Tools

Business process management tools

Job description

Essential Job Functions

• Manage business process improvement projects from initiation to completion, ensuring optimal customer and client experience.
• Collaborate with team members to identify process optimization opportunities.
• Execute process enhancements and track performance metrics.
• Communicate with stakeholders and report on project status.
• Assist in resource allocation and planning.
• Develop and maintain relationships with key stakeholders.
• Act as a problem‑solving resource for team members.
• Stay informed about industry trends in customer experience and process optimization.

Basic Qualifications

• Bachelor's degree in a relevant field or equivalent combination of education and experience.
• Typically, 7+ years of relevant work experience in industry, with a minimum of 3 years in a similar role.
• Proven experience in business process services and project management.
• Experience in managing business process improvement projects.
• Proficiencies in process analysis and improvement.
• A continuous learner who stays abreast with industry knowledge and technology.

Other Qualifications

• Advanced degree in a relevant field a plus.
• Relevant certifications (e.g., CAPM, Business Analysis Professional) a plus.