Manager – Business Operations

Stratacent; Maharashtra; On-site; INR 1,500,000 - 2,100,000; Full time

Benefits offered by this job

Group Medical Insurance

Cab facility

Meals/snacks

Continuous Learning Program

Creche Facility

Job summary

Stratacent, Pune-based IT Services provider, seeks a Manager for Business Operations to oversee day-to-day delivery center operations and drive efficiency across logistics, facilities, and vendor management.

You will manage budgets, governance, incident tracking, and ensure business continuity while delivering structured leadership reporting. The role requires 8–12 years in IT services operations within a multi-stakeholder environment and a relevant Bachelor's degree.

Qualifications

• 8-12 years IT services operations or delivery center management experience.
• Experience managing facilities, logistics, and vendor operations.
• Strong coordination and escalation management skills.
• Understanding of billable workforce environment.

Responsibilities

• Oversee daily delivery center operations, including utilization monitoring and coordination.
• Manage logistics and facilities operations, including workspace readiness and access control.
• Coordinate vendor management and ensure SLA adherence across facilities.
• Monitor center operating expenses and maintain budget discipline.
• Ensure operational governance, incident tracking, and business continuity readiness.
• Provide structured reporting and performance visibility to Leadership.

Skills

Facilities management

Vendor management

Logistics coordination

Escalation management

Multi-stakeholder coordination

Education

Bachelor's degree in business administration, Commerce, Engineering, or related field

Job description

Job title: Manager - Business Operations

Location: Pune, India

Timings: UK Shift (3PM to 12 AM OR 2PM to 11 PM)

Job Description

Responsible for the day-to-day operational management of the India Delivery Center, including delivery coordination, logistics, facilities oversight, vendor management, and operational continuity. The role ensures smooth center operations, cost discipline, and structured execution aligned to business objectives.

Key Responsibilities

• Oversee daily delivery center operations, including utilization monitoring, deployment coordination, and escalation management.
• Manage logistics and facilities operations (workspace readiness, access control, security, utilities, leadership/client visits).
• Coordinate vendor management and ensure SLA adherence across facilities and infrastructure services.
• Monitor center-level operating expenses and maintain budget discipline.
• Ensure operational governance, incident tracking, and business continuity readiness.
• Provide structured reporting and performance visibility to Leadership

Required Skills

• 8-12 years of experience in IT services operations or delivery center management
• Experience managing facilities, logistics, and vendor operations
• Strong coordination and escalation management skills
• Understanding of billable workforce environment
• Ability to manage multi-stakeholder operational environments
• Bachelor's degree in business administration, Commerce, Engineering, or related field.
• Certifications in operations, project management, or process improvement preferred.

Company Profile

Stratacent is an IT Consulting and Services firm, headquartered in Jersey City, NJ, with two global delivery centres in New York City area and New Delhi area plus offices in London, Canada and Pune, India.

We are a leading IT services provider focusing in Financial Services, Insurance, Healthcare and Life Sciences. We help our customers in their digital transformation journey and provides services/ solutions around Cloud Infrastructure, Data and Analytics, Automation, Application Development and ITSM.

We have partnerships with SAS, Automation Anywhere, Snowflake, Azure, AWS and GCP.

URL - http://stratacent.com

Employee Benefits

• Group Medical Insurance
• Cab facility
• Meals/snacks
• Continuous Learning Program
• Creche Facility

Stratacent India Private Limited is an equal opportunity employer and will not discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, age, sex, national origin, ancestry, handicap, or any other factors.