Manager, AR

modmed; India; On-site; INR 2,800,000 - 5,600,000; Full time

Job summary

ModMed India is seeking an experienced RCM AR Manager to lead a 100+ strong team in Hyderabad. You will drive denials prevention, AR resolution, and streamlined workflows while collaborating with onshore and offshore teams.

The role emphasizes people-first leadership, data analytics, and AI-driven automation to elevate revenue cycle performance and patient care outcomes. This is a full-time, office-based night-shift position in India.

Qualifications

• Bachelor's degree required; certifications in RCM/Healthcare operations preferred.
• 12–15 years in core Provider RCM with at least 5 years managing a delivery team of ~100 FTEs across functions.
• Deep knowledge of physician RCM workflows and denial resolution strategies.
• Proven ability to drive quality improvements and lead with a people-first approach.

Responsibilities

• Lead and mentor a high-performing RCM AR team to ensure top-tier service delivery and high-quality performance.
• Drive RCM excellence by preventing denials, resolving AR, and optimizing workflow efficiency.
• Foster global collaboration across locations, ensuring SOP adherence and compliant operations.
• Leverage data analytics, automation, and AI-driven tools to continuously improve efficiency.
• Oversee client onboarding and smooth knowledge transfer between onshore and offshore teams.
• Collaborate with Quality and Training teams to review KPIs and address root causes to elevate performance.
• Advise executive leadership with critical RCM findings and actionable recommendations.

Skills

RCM leadership

Data analytics

AI-driven tools

People-first leadership

Team leadership

Education

Bachelor's degree in business administration

Tools

Data analytics tools

AI-driven tools

Automation technologies

Job description

Join the Team Modernizing Medicine

At ModMed , we're not just building software-we're reimagining the healthcare experience. Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach: we hired doctors and taught them how to code. This \"for doctors, by doctors\" philosophy has allowed us to create an AI-enabled, specialty-specific cloud platform that places patients at the center of care.

A Culture of Excellence

When you join ModMed, you're joining an award-winning team recognized for innovation and employee satisfaction. From our global headquarters in Boca Raton Florida, and extensive employee base in Hyderabad India, we are a team of 4,500+ passionate problem-solvers on a mission to increase medical practice success and improve patient outcomes:

Consistently ranked as a Top Place to Work

• 2025 Globee Business Awards: Gold Globee for \"Technology Team of the Year\"
• 2025 Black Book Awards: Ranked #1 EHR in 11 Specialties
• Florida Venture Forum: Venture-Backed Company of the Year

We are growing fast, thinking big, and we are just getting started.

Ready to modernize medicine with us?

Job Description Summary

ModMed About ModMed At ModMed, we are placing doctors and patients at the center of care through an intelligent, specialty-specific cloud platform . We envision a world where the software we build increases medical-practice success and improves patient outcomes .

Our team thrives on a culture built around our core values :

• Create customer delight
• Save time
• Innovate boldly, then make things happen
• Align passion with purpose
• Think big. Have fun. Do good.

If you are driven to make a difference in healthcare technology while leading with empathy, innovation, and collaboration, we welcome you to grow your career with us .

Job Title: RCM AR Manager

Department: ModMed India

Reports To: AVP, Global Operations

Location: Hyderabad (Full-time, Office-based)

Shift: India Night Shift (collaborating with onshore & offshore teams)

Position Summary

The RCM AR Manager is a vital leadership position within our India Operations Team, serving as a key partner to our onshore teams to drive our \"One Team\" culture . In this role, you will build, mentor, and empower a high-performing team to ensure seamless day-to-day operations, meet productivity goals, and consistently deliver exceptional service standards .

Reporting directly to the AVP of Global Operations for BOOST India, you will play an instrumental role in shaping our growing operations from the ground up . If you are a people-first leader passionate about revenue cycle management (RCM) quality, automation, and continuous process improvement, this is the place to align your passion with purpose !

What You'll Do (Essential Duties & Responsibilities)

• Lead & Empower: Build, develop, and mentor a highly motivated, knowledgeable RCM AR team to maintain top-tier service delivery and high-quality performance .
• Drive RCM Excellence: Bring hands-on RCM expertise focused on preventing denials, resolving Accounts Receivable (AR), and optimizing workflow efficiency .
• Foster Global Collaboration: Work across geographic locations to resolve RCM escalations, streamline operations, and ensure adherence to ModMed's compliance standards and standard operating procedures (SOPs) .
• Leverage Technology & Innovation: Adapt to highly automated environments and champion AI-driven tools, data analytics, and tech-forward solutions to continuously enhance efficiency .
• Optimize Quality & Training: Collaborate closely with Quality and Training teams, as well as onshore coordinators, to review KPI trends, address root causes, and elevate team performance .
• Support Seamless Implementations: Oversee new client onboarding to proactively identify challenges and facilitate smooth knowledge transfer between onshore and offshore teams .
• Champion Culture: Promote an open-door policy, demonstrating an accessible, supportive leadership style that fosters an engaging, positive work environment .
• Inform & Advise: Function as a key stakeholder in process standardization initiatives, sharing critical RCM findings and actionable recommendations with executive leadership .

What You Bring (Qualifications & Experience)

Education & Certification

• Bachelor's Degree (preferably in Human Science, Commerce, or Business Administration) .
• Relevant industry certifications in RCM/Healthcare operations are preferred .

Experience & Skills

• Industry Expertise: 12-15 years of relevant working experience in core Provider RCM, including at least 5 years as a Manager leading a delivery team of ~100 FTEs across various functions .
• RCM Leadership: Deep, hands-on knowledge of physician RCM workflows, best practices, and denial resolution strategies .
• Tech-Savvy Mindset: Demonstrated proficiency with data analytics, automation, and AI-driven tools .
• People-First Leadership: Proven success in championing quality/process improvements while building a su