Manager - Alumni Engagement and Stewardship

Birla Institute of Technology and Science, Pilani; Pilani; On-site; INR 688,000 - 824,000; Full time

Benefits offered by this job

DA as per norms

Benefits as per Institute norms

Job summary

Birla Institute of Technology and Science, Pilani seeks a senior professional to lead the alumni engagement programme, spanning in-person, virtual, and hybrid initiatives across India and international regions. The role focuses on mentorship, placements, and donor stewardship, with responsibility for a large team and strategic partnerships.

You will drive meaningful alumni and donor engagement, oversee reporting, and collaborate with internal divisions to deliver integrated, high-impact programs

Qualifications

• 7-8 years in alumni relations, fundraising, or donor stewardship.
• Experience leading and managing teams in higher education or nonprofit settings.
• Strong documentation and reporting skills; familiarity with CRM systems.

Responsibilities

• Lead and scale the alumni engagement programme across batches, regions, schools/programmes, and affinity groups.
• Plan and oversee flagship initiatives—mentorship, Practice School, Placements, Startups, academic instruction, career guidance, and alumni activities.
• Own the alumni stewardship calendar with timely communications, tax receipts, gift agreements, and annual impact reports.
• Identify and cultivate volunteer leadership across chapters, mentors, and advisory groups; train and recognize volunteers.
• Collaborate with Fundraising and Donor Reporting to move alumni and donors along the engagement-to-philanthropy continuum.
• Manage the Alumni Engagement and Stewardship staff with clear KPIs and high stakeholder satisfaction.
• Coordinate with internal divisions for integrated programming and smooth operations.
• Track engagement metrics and implement continuous improvements for efficiency and quality.

Skills

Alumni relations

Donor stewardship

Team leadership

CRM

Event management

MS Office

Education

MBA

MSW

MA Marketing

Tools

Salesforce

Event management software

Job description

Role & Responsiblity

• Lead and scale the alumni engagement programme of BITS Pilani, designing a portfolio of in-person, virtual, and hybrid initiatives across batches, regions (India and international), schools/programmes, and affinity groups
• Plan and oversee flagship engagement initiatives – mentorship, Practice School, Placements, Startups, academic instruction, career guidance, alumni-alumni, and other programmes.
• Own the alumni stewardship calendar – ensure timely thank-you communications, tax receipts, gift agreement deliverables, named-fund reports, and annual impact reports are delivered on schedule, for the engagement programs.
• Identify and cultivate volunteer leadership across alumni chapters, class agents, mentors, and advisory groups; train, coach, and recognize volunteers to drive engagement at scale
• Work with the Fundraising and Donor Reporting teams to identify engagement opportunities that move alumni and donors along the engagement-to-philanthropy continuum
• Manage the professional team of Alumni Engagement and Stewardship staff, ensuring smooth operations, clear KPIs, and high satisfaction ratings from BITS alumni and donors
• Maintain good working relations with all internal divisions – especially Accounts and Finance, Student Welfare, Academic Departments, Placement Cell, and Directors’ Office – for efficient operations and integrated programming
• Track, analyze, and report on engagement metrics (alumni participation rate, event attendance, NPS/satisfaction, volunteer activity, donor retention) and stewardship metrics; bring continuous improvements leading to efficiency gains and quality uplift
• Represent BITS Pilani Alumni Relations at external forums, alumni events, chapter meetings, and partner convenings; travel within India and internationally as required
• Any other tasks assigned by Head, Alumni Relations or Dean / Associate Dean, Alumni Relations

Qualification & Experience

• Full time Postgraduate (MBA, MSW, MA or a similar degree in Marketing) with 7-8 years of relevant experience in alumni relations, fundraising, donor stewardship, engagement programmes, member relations, or large-scale community/programme management, with at least 5 years of experience in Higher Education institution / non-profit
• Experience of leading and managing teams is essential
• Experience of running structured donor stewardship and reporting programmes is strongly preferred
• Experience of working with international constituents, alumni chapters, and senior volunteers is desirable
• Demonstrated expertise of documentation, especially MS Office; familiarity with CRM (Salesforce / similar) and event management tools
• Excellent spoken and written communication, with strong interpersonal, diplomatic, and negotiation skills

Compensation

Suitable candidate will be placed in Level 11 with a minimum basic pay of Rs. 67700/‑ per month plus DA and other benefits as per Institute Norms.