Manager- Aircraft Systems

IndiGo (InterGlobe Aviation Ltd); Gurugram District; On-site; INR 4,000,000 - 6,000,000; Full time

Job summary

IndiGo (InterGlobe Aviation Ltd) seeks a Manager - Aircraft Systems to lead OCC applications like JOC, JTA, SITA, and Jeppesen suites, ensuring reliability and data integrity across Operations Control. You will collaborate with OCC, Digital, Engineering, Flight Ops, and external vendors to plan upgrades and drive continuous improvement.

The role requires extensive experience in airline operations, system implementation, UAT, and cross-functional leadership to optimize disruptions and recovery

Qualifications

• Minimum 10+ years of experience in airline operations, OCC systems, recovery optimization, operational applications, aviation technology, or digital transformation environments.
• Experience managing enterprise operational systems and vendor relationships.
• Experience in system implementation, testing, and business process improvement.
• Experience working with Jeppesen operational products is preferred.
• Strong understanding of Airline disruption management and OCC processes.

Responsibilities

• Own lifecycle management, administration, and support of aircraft operational applications including JOC, JTA, SITA, Mission Watch, Aviobook, Station View, and other OCC operational systems.
• Manage user access, roles, profiles, and permissions across designated applications.
• Maintain master databases and ensure data accuracy, completeness, and integrity.
• Ensure timely onboarding of new aircraft, airports, stations, operational restrictions, and associated configuration updates.
• Maintain aircraft registration details, airport compatibility data, aero-political restrictions, and fleet-related operational parameters.
• Lead system upgrades, deployments, integrations, enhancements, and defect resolution in collaboration with Digital, Engineering, Operations, and vendor partners.
• Ensure operational readiness, availability, and reliability of critical systems and supporting data feeds.
• Act as the OCC Subject Matter Expert (SME) for Jeppesen operational applications.
• Serve as the primary OCC focal point for Recovery Solver optimization and enhancement initiatives.
• Participate in business requirement gathering, solution design reviews, and implementation planning.
• Lead User Acceptance Testing (UAT), defect management, validation, and production readiness activities.
• Support evaluation and implementation of new applications and operational solutions.
• Ensure timely processing and synchronization of operational schedule data through SSM, SSIM, and related interfaces.
• Monitor and validate integrations between operational platforms and systems.
• Develop and maintain SOPs, training materials, system documentation, release records, and knowledge repositories.
• Review application patches, updates, and enhancement releases.
• Maintain deployment records and release documentation.
• Conduct system awareness and capability-building sessions for end users.
• Drive cross-functional training and knowledge-sharing initiatives.
• Support onboarding and development of new team members.
• Promote a culture of collaboration, accountability, innovation, inclusivity, and continuous improvement.
• Identify opportunities for process optimization, automation, and efficiency enhancement.
• Drive implementation of system improvements and innovative solutions to support business performance.

Skills

Operational Systems Administration

Aviation Operations & OCC Systems

Jeppesen Applications

System Implementation & UAT Testing

Vendor Management

Process Improvement & Automation

Data Management & System Integrations

Documentation & Compliance Management

Stakeholder Management

Training & Knowledge Management

Education

Bachelor's Degree in Engineering, Aviation Management, Operations Management, or a related discipline

Tools

JOC

JTA

SITA

Mission Watch

Aviobook

Station View

Job description

• Vendor Management

Brief About The Role / Team / Candidate Requirement

The Manager - Aircraft Systems is responsible for managing, enhancing, and supporting critical operational systems used within the Operations Control Centre (OCC). The role acts as a key link between OCC, Digital, Engineering, Flight Operations, external vendors, and other stakeholders to ensure system reliability, operational efficiency, business continuity, and continuous improvement of operational applications.

Qualification & Experience

Educational Qualification

• Bachelor's Degree in Engineering, Aviation Management, Operations Management, or a related discipline.

Experience

Essential

• Minimum 10+ years of experience in airline operations, OCC systems, recovery optimization, operational applications, aviation technology, or digital transformation environments.
• Experience managing enterprise operational systems and vendor relationships.
• Experience in system implementation, testing, and business process improvement.

Preferred

• Experience working with Jeppesen operational products.
• Strong understanding of Airline disruption management and OCC processes.

Skill Set

• Operational Systems Administration
• Aviation Operations & OCC Systems
• Jeppesen Applications
• System Implementation & UAT Testing
• Vendor Management
• Process Improvement & Automation
• Data Management & System Integrations
• Documentation & Compliance Management
• Stakeholder Management
• Training & Knowledge Management

Key Competencies

• Analytical & Problem-Solving Skills
• Leadership & Team Development
• Cross-Functional Collaboration
• Planning & Execution Excellence
• Decision Making
• Change Management
• Attention to Detail
• Customer & Operational Focus
• Communication & Stakeholder Management
• Continuous Improvement Mindset

Job Responsibilities

Operational Systems Administration & Governance

• Own lifecycle management, administration, and support of aircraft operational applications including JOC, JTA, SITA, Mission Watch, Aviobook, Station View, and other OCC operational systems.
• Manage user access, roles, profiles, and permissions across designated applications.
• Maintain master databases and ensure data accuracy, completeness, and integrity.
• Ensure timely onboarding of new aircraft, airports, stations, operational restrictions, and associated configuration updates.
• Maintain aircraft registration details, airport compatibility data, aero-political restrictions, and fleet-related operational parameters.

Aircraft Systems & Application Management

• Lead system upgrades, deployments, integrations, enhancements, and defect resolution in collaboration with Digital, Engineering, Operations, and vendor partners.
• Ensure operational readiness, availability, and reliability of critical systems and supporting data feeds.

Jeppesen Systems & Recovery Optimization Solutions

• Act as the OCC Subject Matter Expert (SME) for Jeppesen operational applications.
• Serve as the primary OCC focal point for Recovery Solver optimization and enhancement initiatives.
• Participate in business requirement gathering, solution design reviews, and implementation planning.
• Lead User Acceptance Testing (UAT), defect management, validation, and production readiness activities.
• Support evaluation and implementation of new applications and operational solutions.

Data Management & Operational Integration

• Ensure timely processing and synchronization of operational schedule data through SSM, SSIM, and related interfaces.
• Monitor and validate integrations between operational platforms and systems.

Documentation, Compliance & Training

• Develop and maintain SOPs, training materials, system documentation, release records, and knowledge repositories.
• Review application patches, updates, and enhancement releases.
• Maintain deployment records and release documentation.
• Conduct system awareness and capability-building sessions for end users.

Team Leadership & People Development

• Drive cross-functional training and knowledge-sharing initiatives.
• Support onboarding and development of new team members.
• Promote a culture of collaboration, accountability, innovation, inclusivity, and continuous improvement.

Continuous Improvement & Innovation

• Identify opportunities for process optimization, automation, and efficiency enhancement.
• Drive implementation of system improvements and innovative solutions to support business performance.