Flight Data Executive -

GMR Group; Hyderabad; On-site; INR 420,000 - 720,000; Full time

Job summary

GMR Group is seeking a Tracker for its Airline Operations Control Centre in Hyderabad. The role focuses on monitoring Approach and Radar frequencies, recording timings for airlines, and tracking aircraft for operational timings and UFIS updates.

The incumbent will update flight parameters, coordinate with Apron Controller on resources, monitor conflicts, and prepare shift reports to ensure efficient operations.

Qualifications

• 1–4 years of experience in Airline Operation Control Centre/ Aviation/Airlines.
• Bachelor's or postgraduate degree in any field.

Responsibilities

• Update UFIS on flight parameters (TMO, ATA, ATD/OBL/OFB/Registration).
• Obtain ETA via MVT/ATD/ATC and advise Apron Controller on resource allocations.
• Monitor taxi routing on radio and record routing on ACDM.
• Provide information on resource breakdowns to Apron Controller and allocate resources in real time.
• Prepare Shift reports (SAR/Selex).

Skills

Airline operations knowledge

Real-time decision making

Communication skills

Teamwork

Education

Bachelor's degree or Post Graduation Degree

Job description

Job Purpose

The individual will be responsible for handling the Tracker position. Trackers will be monitoring the Approach & Radar frequencies and recording the timings related to Airlines. Tracking the aircraft for operational related timings and UFIS updates.

Job Purpose

The individual will be responsible for handling the Tracker position. Trackers will be monitoring the Approach & Radar frequencies and recording the timings related to Airlines. Tracking the aircraft for operational related timings and UFIS updates.

ORGANISATION CHART

• Duty Manager
• I
• Flight Data Executuve

KEY ACCOUNTABILITIES

• Update UFIS on flight parameters (TMO, ATA, ATD/OBL/OFB/Registration)
• Zero tolerance
• Obtain ETA via MVT/ATD/ ATC and advise Apron Controller on Resource allocations
• Nil error
• Monitor Taxi Routing on radio transmission and record the routing on ACDM.
• Time line
• Monitoring terminal activities and informing Apron Controller on conflicts
• % coverage
• Advise Baggage Carousal changes based on revised estimates of aircraft arrivals and coordinate with Terminal Operations Team on resource allocations
• Non conformance
• Provide information on resource breakdowns to Apron Controller, Planners and allocate resources in real time and maintain a log of maintenance activities
• % Coverage
• Tracking of Go around flights/LVTP/Diversions with reason, POB, FIC Name
• % Capturing
• Provide information to Airside Duty Manager during VVIP movement /General Aviation Flights/Medical Pax/MRO movement
• As per SOP
• Preparation of Shift reports ( SAR/ Selex report)
• Time line

Service Behavior & Courtesy

• Maintain a CX behavior score of ≥ 4.5/5 based on mystery audits or supervisor evaluations.
• Demonstrate proactive assistance to passengers (minimum X instances per month).

Operational Excellence

Maintain queue times within agreed KPIs (e.g., security

• Ensure baggage delivery within SLA (e.g., first bag within 10–12 min).
• Maintain 100% compliance to SOPs while balancing customer needs.

Issue Resolution

• Resolve passenger queries on the spot where feasible; target ≥ 80% first contact resolution.
• Ensure timely closure of complaints raised through feedback channels.

Safety & Compliance + Courtesy

• Zero safety violations while delivering courteous passenger assistance.
• Provide clear and calm communication during irregular operations (IROPS).

As per the CX targets mentioned

EXTERNAL INTERACTIONS

• Airlines
• Ground Handlers
• Air Traffic Services
• Apollo Medical Centre
• Customs/Immigration/APHO
• Fuel Farm

INTERNAL INTERACTIONS

• Airside Operations
• ARFF
• Terminal Operations
• Security and Control
• Technical Service
• Protocol
• Safety & Environment
• IT & Communications

Financial Dimensions

Billing for aircraft is directly implied from the data captured by tracker

Education Qualifications

• Any bachelor’s degree or Post Graduation Degree.

Relevant Experience

1-4 years of experience in Airline Operation Control Centre/ Aviation/Airlines

COMPETENCIES

• Airport Capacity Planning (Practitioner)
• Flight Information Management (Practitioner)
• Technological Understanding (Practitioner)
• Operational Performance Monitoring (Practitioner)
• Airport Engineering Systems Understandi"ng (Practitioner)
• Real-time Airport Resource Management (Practitioner)
• Radiotelephonic Communication Etiquettes (Practitioner)
• Incident Management and Communication (Practitioner)
• Networking
• Personal Effectiveness
• Teamwork & Interpersonal influence
• Stakeholder Focus
• Entrepreneurship
• Capability Building
• Social Awareness
• Planning & Decision Making
• Execution & Results
• Strategic Orientation
• Problem Solving & Analytical Thinking