Manager- Aircraft Systems

IndiGo; Gurgaon; On-site; INR 3,000,000 - 5,500,000; Full time

Job summary

IndiGo is seeking a senior Manager - Aircraft Systems to lead administration, upgrades, and support of OCC operational applications, ensuring reliability and continuous improvement across Digital, Engineering, and Flight Operations.

The role requires deep OCC systems experience, vendor management, and a focus on disruption management, data integrity, and cross-functional collaboration. You will mentor teams and drive projects across India operations.

Qualifications

• Bachelor's Degree required in Engineering, Aviation Management, Operations Management, or related discipline.
• 10+ years in airline operations, OCC systems, recovery optimization, or digital transformation environments.
• Experience managing enterprise operational systems and vendor relationships.
• Experience in system implementation, testing, and business process improvement.

Responsibilities

• Own lifecycle management, administration, and support of aircraft operational applications (JOC, JTA, SITA, Mission Watch, Aviobook, Station View, etc.).
• Manage user access, roles, profiles, and permissions across designated applications.
• Maintain master databases, data accuracy, and integrity.
• Onboard new aircraft, airports, stations, and configuration updates.
• Maintain registration details and fleet-related operational parameters.
• Lead system upgrades, deployments, integrations, enhancements, and defect resolution with partners.
• Ensure readiness and reliability of critical systems and data feeds.
• Act as OCC SME for Jeppesen applications and focal point for Recovery Solver optimization.
• Lead UAT, defect management, validation, and production readiness activities.
• Support evaluation and implementation of new applications and operational solutions.
• Ensure timely processing and synchronization of operational schedule data via interfaces.
• Monitor and validate integrations between platforms.

Skills

Operational Systems

Aviation Operations

System Implementation

Process Improvement

Data Management

Documentation

Stakeholder Management

Training

Analytical Skills

Leadership

Cross-Functional Collaboration

Decision Making

Change Management

Attention to Detail

Customer Focus

Communication

Education

Bachelor's Degree in Engineering, Aviation Management, Operations Management

Tools

Jeppesen

Job description

Brief About the Role / Team / Candidate Requirement

The Manager - Aircraft Systems is responsible for managing, enhancing, and supporting critical operational systems used within the Operations Control Centre (OCC). The role acts as a key link between OCC, Digital, Engineering, Flight Operations, external vendors, and other stakeholders to ensure system reliability, operational efficiency, business continuity, and continuous improvement of operational applications.

Qualification & Experience

Educational Qualification:

• Bachelor's Degree in Engineering, Aviation Management, Operations Management, or a related discipline.

Experience:

• Minimum 10+ years of experience in airline operations, OCC systems, recovery optimization, operational applications, aviation technology, or digital transformation environments.
• Experience managing enterprise operational systems and vendor relationships.
• Experience in system implementation, testing, and business process improvement.

Preferred

• Experience working with Jeppesen operational products.
• Strong understanding of Airline disruption management and OCC processes.

Skill Set

• Operational Systems Administration
• Aviation Operations & OCC Systems
• System Implementation & UAT Testing
• Process Improvement & Automation
• Data Management & System Integrations
• Documentation & Compliance Management
• Stakeholder Management
• Training & Knowledge Management
• Analytical & Problem-Solving Skills
• Leadership & Team Development
• Cross-Functional Collaboration
• Decision Making
• Change Management
• Attention to Detail
• Customer & Operational Focus
• Communication & Stakeholder Management

Job Responsibilities

Operational Systems Administration & Governance

• Own lifecycle management, administration, and support of aircraft operational applications including JOC, JTA, SITA, Mission Watch, Aviobook, Station View, and other OCC operational systems.
• Manage user access, roles, profiles, and permissions across designated applications.
• Maintain master databases and ensure data accuracy, completeness, and integrity.
• Ensure timely onboarding of new aircraft, airports, stations, operational restrictions, and associated configuration updates.
• Maintain aircraft registration details, airport compatibility data, aero-political restrictions, and fleet-related operational parameters.

Aircraft Systems & Application Management

• Lead system upgrades, deployments, integrations, enhancements, and defect resolution in collaboration with Digital, Engineering, Operations, and vendor partners.
• Ensure operational readiness, availability, and reliability of critical systems and supporting data feeds.

Jeppesen Systems & Recovery Optimization Solutions

• Act as the OCC Subject Matter Expert (SME) for Jeppesen operational applications.
• Serve as the primary OCC focal point for Recovery Solver optimization and enhancement initiatives.
• Participate in business requirement gathering, solution design reviews, and implementation planning.
• Lead User Acceptance Testing (UAT), defect management, validation, and production readiness activities.
• Support evaluation and implementation of new applications and operational solutions.

Data Management & Operational Integration

• Ensure timely processing and synchronization of operational schedule data through SSM, SSIM, and related interfaces.
• Monitor and validate integrations between operational platforms and systems.

Documentation, Compliance & Training

• Develop and maintain SOPs, training materials, system documentation, release records, and knowledge repositories.
• Review application patches, updates, and enhancement releases.
• Maintain deployment records and release documentation.
• Conduct system awareness and capability-building sessions for end users.
• Drive cross-functional training and knowledge-sharing initiatives.
• Support onboarding and development of new team members.
• Promote a culture of collaboration, accountability, innovation, inclusivity, and continuous improvement.
• Identify opportunities for process optimization, automation, and efficiency enhancement.
• Drive implementation of system improvements and innovative solutions to support business performance.

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