Manager - Aftermarket & Service Line

Eriez; Chennai District; On-site; INR 4,000,000 - 6,000,000; Full time

Benefits offered by this job

Competitive compensation

Profit Sharing Program

Health Insurance

Five-day work week

Job summary

Eriez India invites a seasoned professional to lead the Aftermarket & Service Line strategy, driving revenue, order intake and customer satisfaction.

You will grow spare parts, service contracts, refurbishments, and lifecycle solutions, build a high-performing service organization, and manage negotiations with margins and risk. Willingness to travel domestically and internationally will be required.

Qualifications

• Bachelor's degree in Engineering or Sales/Business.
• 10-15 years of relevant experience.
• Strong experience in aftermarket, service, customer service, or service sales management.
• Experience in mining, construction, minerals processing, manufacturing or heavy industries preferred.

Responsibilities

• Lead and execute the Aftermarket & Service Line strategy to achieve revenue, order intake, profitability, and customer satisfaction objectives.
• Develop strong relationships with key customers and identify opportunities to increase the value of Eriez's installed equipment base.
• Lead commercial discussions, negotiations, and contract closures with margins and risk management.
• Build a customer-focused service organization with strong processes, systems, and performance standards.

Skills

Aftermarket Experience

Service Sales Management

Leadership

Customer Relationships

Negotiation

English & Hindi Communication

Education

Bachelor's degree in Engineering or Sales/Business

Job description

About Eriez Eriez is a global leader in Separation Technologies and Material Handling Solutions, serving customers worldwide for more than 80 years. Our commitment to innovation, engineering excellence, and customer success has made us a trusted partner across a wide range of industries.

What You’ll Do

• Lead and execute the Aftermarket & Service Line strategy to achieve revenue, order intake, profitability, and customer satisfaction objectives.
• Drive growth across spare parts, service contracts/AMCs, refurbishment, upgrades, modernization, repairs, and lifecycle solutions.
• Develop strong relationships with key customers and identify opportunities to increase the value of Eriez's installed equipment base.
• Build a customer-focused service organization with strong processes, systems, and performance standards.
• Lead commercial discussions, negotiations, and contract closures while ensuring appropriate margins and risk management.
• Work closely with Sales, Service, Engineering, Production, Product/Market Managers, HQ, and global affiliates to deliver excellent customer outcomes.
• Strengthen complaint resolution, customer feedback, escalation management, and overall customer experience.
• Develop and motivate the aftermarket/service team to achieve business objectives.
• Monitor market and competitor activities and identify opportunities to strengthen Eriez's aftermarket offering.
• Provide accurate sales forecasts, pipeline updates, KPIs, and business performance reports to leadership.
• Support customer commissioning, acceptance trials, technical discussions, training, and site services when required.

What We’re Looking For

• Bachelor's degree in Engineering or Sales/Business, with 10-15 years of relevant experience.
• Strong experience in aftermarket, service, customer service, or service sales management.
• Experience in mining, construction, minerals processing, manufacturing, or other heavy industries will be highly preferred.
• Strong commercial acumen with the ability to identify and convert aftermarket opportunities.
• Proven ability to lead teams, manage key customers, and drive business growth.
• Strong customer-focused mindset with excellent relationship-building and negotiation skills.
• Good technical understanding and ability to prepare business cases and technical reports.
• Excellent communication and presentation skills in English and Hindi.
• Willingness to travel domestically and internationally as required.
• Experience with a multinational/international organization will be an advantage.

Why Join Eriez?

• Play a key role in building and growing Eriez India's aftermarket and service business.
• Strengthen long-term customer relationships and enhance customer lifecycle value.
• Drive sustainable revenue growth and contribute directly to the company's overall profitability.
• Develop innovative aftermarket solutions and create new business opportunities.
• Competitive compensation, Profit Sharing Program, Health Insurance, and a five-day work week