Manager

KSB Limited; Pimpri; On-site; INR 900,000 - 1,500,000; Full time

Job summary

KSB Limited is seeking a results-driven professional to lead end-to-end business process mapping and workshops, assessing sales and operations workflows to identify digitalization opportunities. You will convert concept notes into BRDs, collaborate with cross-functional teams, and translate needs into functional specs for CRM/ERP or other digital platforms.

The role involves evaluating processes for inefficiencies, supporting solution design, coordinating UAT, and driving change management for

Qualifications

• Experience in mapping and optimizing business processes.
• Ability to translate business needs into functional specifications and user stories.
• Proficiency in preparing BRDs and facilitating UAT.

Responsibilities

• Lead end-to-end business process mapping and workshops.
• Convert notes into BRDs and functional specs for digital platforms.
• Coordinate UAT, training, and change management to ensure adoption.

Skills

Digitalization

Business analysis

Requirements gathering

CRM/ERP

Education

BE Mechanical

Tools

ERP

CRM

Job description

Initiate, facilitate, and lead end‑to‑end business process mapping and review workshops to assess current sales and operational workflows and identify digitalization opportunities. Conduct detailed analysis of concept notes shared by business stakeholders and convert them into clear, structured Business Requirement Documents (BRDs). Collaborate closely with cross‑functional business teams to capture business scenarios, ROI/payback calculations, exception cases, operational challenges, and user requirements. Translate business needs into functional specifications, user stories, and acceptance criteria for CRM/ERP or other digital platforms after considering vertical & horizontal integration Evaluate existing processes for inefficiencies, manual touchpoints, and compliance gaps, and recommend process enhancements or automation opportunities. Support solution design by working alongside technical teams, ensuring that proposed digital solutions align with business objectives and fit the intended process flow. Facilitate requirement walkthroughs and sign‑off cycles with business users, process owners, and IT teams. Coordinate and support User Acceptance Testing (UAT) by preparing test scenarios, assisting users during execution, and validating defect resolutions. Drive change management efforts by training users, explaining new digital processes, and ensuring adoption of updated workflows and systems. Monitor post‑implementation performance and utilization, gather user feedback, and work with stakeholders to refine processes and drive continuous improvement. Explore usage of new age technologies like AI/ML, Analytics etc. to make the business processes more convinient, flexible & Agile

Qualification and experience B.E. (Mech) with experience in sales for 3-5 years. Should have flair for digital technologies

Functional / Technical Competencies

Knowledge of Technical sales, front sales, marketing and aftermarket business processes Knowledge of Project Management (Digitalization) Knowledge of ERP & CRM functions

Behavioural Competencies

Planning & Organizing Analytical ability Pursuation & Conflict management Big picture thinking Decision making Target Orientation

KSB is a leading supplier of pumps, valves and related service. Our reliable, high-efficiency products are used in applications wherever fluids need to be transported or shut off, covering everything from building services, industry and water transport to waste water treatment, power plant processes and mining. Founded in 1871 in Frankenthal, Germany, the company has a presence on all continents with its own sales and marketing organisations and manufacturing acilities. Around the globe, more than 190 service centres and around 3,500 service specialists are on hand to provide local inspection, servicing, maintenance and repair services under the KSB SupremeServ brand. Innovative technology that is the fruit of KSB’s research and development activities forms the basis for the company’s success. At KSB, we recognise that it is people who actually make the difference – the people we employ and the people we serve. This is why we are committed to equal rights and treatment worldwide and never lose sight of the aspects ecology and sustainability when manufacturing our products.

Get to know KSB