Manager

Atithi Industrial Solutions

Dadri, Mohali, Rudrapur

On-site

INR 700,000 - 1,200,000

Full time

14 days+

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Job summary

Atithi Industrial Solutions Pvt. Ltd. is seeking an experienced Unit Manager to oversee the complete operations of its catering units at client locations.

You will ensure smooth day-to-day operations, uphold food quality, hygiene, and client satisfaction while managing costs and compliance. Responsibilities include managing manpower, preparing rosters, coordinating with clients, maintaining records, ensuring safety standards, and delivering services as per contract/SOW across multiple site

Qualifications

Experience in catering/food service operations is essential.
Strong knowledge of food safety and hygiene practices.
Proven leadership and client-handling abilities.

Responsibilities

Manage the complete day-to-day operations of the catering unit at client sites.
Ensure timely preparation and service of all meals as per contract/SOW.
Maintain food quality, taste, quantity and presentation.
Ensure compliance with food safety, hygiene and sanitation standards.
Supervise all unit staff and manage manpower deployment.
Prepare duty rosters and monitor attendance and discipline.

Skills

Leadership

Client communication

Catering/food service operations

Food safety & hygiene

Problem solving

Manpower management

Food cost control

MS Excel

Google Sheets

Ability to work under pressure

Discipline

Tools

MS Excel

Google Sheets

Job description

Job Description Unit Manager

Company: Atithi Industrial Solutions Pvt. Ltd.
Industry: Industrial & Corporate Catering Services
Department: Operations
Job Type: Full-Time
Location: Client Sites / Multiple Locations

Job Summary

We are looking for an experienced and responsible Unit Manager to manage the complete operations of Atithi's catering units at client locations.

The Unit Manager will be responsible for ensuring smooth day-to-day operations, food quality, hygiene, manpower management, client satisfaction, cost control, statutory compliance and overall performance of the assigned unit.

Key Responsibilities

Manage the complete day-to-day operations of the catering unit at the client site.
Ensure timely preparation and service of breakfast, lunch, dinner, snacks, beverages and other catering requirements as per the contract/SOW.
Maintain consistent food quality, taste, quantity and presentation.
Ensure strict compliance with food safety, hygiene and sanitation standards.
Manage and supervise all deployed manpower at the unit.
Prepare duty rosters and ensure proper manpower deployment and attendance.
Monitor staff grooming, discipline, uniform and personal hygiene.
Coordinate with the client for daily operational requirements and service-related matters.
Maintain strong professional relationships with client representatives.
Attend client meetings and address operational complaints and concerns promptly.
Ensure compliance with the agreed menu, SOW, service standards and contractual requirements.
Monitor food and raw material consumption to control wastage and maintain food cost.
Ensure proper storage, FIFO/FEFO and stock management.
Monitor procurement and ensure availability of required raw materials and consumables.
Maintain records of stock, consumption, wastage and daily meal counts.
Ensure proper maintenance and cleanliness of kitchen, dining areas, pantries, equipment and service areas.
Coordinate with the central procurement/operations team for material and operational requirements.
Ensure proper waste segregation and disposal.
Monitor equipment condition and coordinate maintenance/repairs whenever required.
Ensure all required statutory, safety and operational records are properly maintained.
Monitor attendance, overtime and manpower-related requirements.
Prepare and submit daily, weekly and monthly operational reports.
Monitor client feedback and take corrective actions wherever required.
Ensure successful implementation of client instructions and company policies.
Support audits, inspections and client reviews.
Identify operational issues and take timely corrective action.
Ensure the unit operates within the approved budget and commercial parameters.

Client & Relationship Management

Act as the primary operational point of contact between Atithi and the client.
Understand and fulfil client expectations.
Maintain regular communication with HR, Admin, Facility and other client representatives.
Handle client complaints professionally and ensure timely resolution.
Maintain service quality and client satisfaction.
Identify opportunities for improving service quality and client experience.
Support the Business Development team during client visits, inspections and new business discussions whenever required.

Manpower Management

Supervise all unit-level employees and workers.
Ensure adequate manpower availability during all shifts.
Monitor attendance, punctuality, grooming and discipline.
Train employees on hygiene, food safety, service standards and workplace discipline.
Identify manpower shortages and coordinate with HR/Operations for replacement or recruitment.
Monitor employee performance and provide feedback to the Operations team.

Food Safety & Hygiene

Ensure implementation of company food safety and hygiene standards.
Conduct regular kitchen and service-area inspections.
Ensure proper personal hygiene and grooming of all food handlers.
Monitor temperature control, food storage and food handling practices.
Ensure proper cleaning and sanitization of equipment and work areas.
Maintain required hygiene checklists and records.
Ensure compliance with applicable food safety and statutory requirements.

Required Skills

Strong leadership and team-management skills.
Good communication and client-handling skills.
Strong knowledge of catering/food service operations.
Good understanding of food safety and hygiene.
Good problem-solving and decision-making ability.
Strong manpower management skills.
Ability to control food cost, wastage and operational expenses.
Good knowledge of MS Excel/Google Sheets and operational reporting.
Ability to work under pressure and manage multiple operational requirements.
Strong discipline and attention to detail.

Preferred Experience

Candidates with experience in industrial catering, corporate catering, institutional catering, hotel/food service operations, facility management or similar service industries will be preferred.

Experience in managing large industrial/corporate client sites will be an advantage.

Key Performance Indicators (KPIs)