Management Trainee- Retail operations

MALABAR GOLD & DIAMONDS; Kozhikode district, Thiruvananthapuram, Malappuram; On-site; INR 300,000 - 540,000; Full time

Job summary

MALABAR GOLD & DIAMONDS is seeking a Showroom Manager to oversee sales, inventory, marketing, and customer service. The role involves aligning showroom activities with the overall business strategy to drive profitability and customer satisfaction.

Responsibilities include managing counter sales, stock replenishment, product knowledge, daily operations and performance of MTMs, as well as participating in HR initiatives and showroom marketing efforts to increase footfall and sales.

Responsibilities

• Sales: Involve in counter sales to understand sales, product, customer purchase behaviour, market trends.
• Inventory: Maintain stock level and replenishment; participate in product meet and stock tallying of old gold.
• Marketing: Day to day showroom marketing; visit high profile and regular customers to drive sales and footfall.
• Customer Service: Interact with customers and understand requirements, buying patterns; ensure service per Brand Promise.
• People Management: Understand showroom manpower, duties and targets of MTMs; participate in morning meetings; participate in HR initiatives.
• Operations: Understand SOPs; propose cost-saving and process improvements.

Job description

To understand the Showroom strategy and its alignment with the overall business strategy to effectively manage sales, operations, marketing & administration of the Showroom. To understand Showroom sales, profitability, business targets and achievement methodology.

Sales

• Involve in counter sales to understand sales, product, customer purchase behaviour, market trends etc.
• Understand the sales data analysis process of the showroom.
• Suggest sales efficiency, quality improvements and cost optimization benchmarking leading practices.

Inventory

• Acquire product knowledge.
• Understand the Product Mix viz. Gold, Diamond, Precious, Silver, Sub Brands, etc. as per the market preferences and periodic review of the same.
• Involve in stock management on a daily basis; by maintaining the stock level and its replenishment as per the sales and customer preferences.
• Participate in product meet periodically and assist in selecting the products as per the prevailing trend and customer demands.
• Understand the process of old gold purchase and involve in the stock tallying of old gold on a daily basis.

Marketing

• Involve in Showroom Day to day marketing activities.
• Visit high profile and regular customers as a part of marketing plan to drive sales and increase the footfall.
• Understand and analyse the local market trend on regular base.
• Conduct competitor study and keep the track of the same.

Customer Service

• Interact with customers and understand their requirements, buying patterns and ensure that they are served as per the Brand Promise.
• Suggest measures to improve customer service standards.

People Management

• Understand the Showroom manpower fixation matrix.
• Understand the duties, responsibilities and targets of the MTMs.
• Participate in morning meetings.
• Suggest measures to develop the talents of the MTMS.
• Understand the Performance Management System Process.
• Actively participate in HR initiatives to drive overall engagement and motivation.

Operations

• Understand the company Standard Operating Procedures (SOPs).
• Suggest measures for cost savings through implementation of process improvement initiatives.