Mainframe File Transfer & BMC Control-M Support Engineer (L2/L3)

Secure Minds; Coimbatore District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Secure Minds is seeking a Mainframe File Transfer & BMC Control-M Support Engineer to maintain mission-critical file transmission services for our Coimbatore delivery team. You will oversee L2/L3 support across Connect:Direct/NDM, FTP-based transfers, and Axway MFT/CFT, while monitoring BMC Control-M scheduling and batch operations.

You will troubleshoot JCL and mainframe transmission issues, lead root-cause analysis, and support disaster recovery, audit and compliance activities, including

Qualifications

• 5–7 years of experience in Mainframe Transmission Services / Managed File Transfer (MFT).
• Proficient with FTP, Connect:Direct/NDM and Axway MFT/CFT.
• Experience monitoring and managing BMC Control-M scheduling and batch operations.
• Troubleshooting JCL and mainframe-related transmission issues.
• L2/L3 support, complex issue troubleshooting and critical incident/SWAT escalation handling.
• Root Cause Analysis (RCA), problem management and ticket trend analysis.
• Change implementation, vulnerability remediation, patching and service requests.
• Support scheduled Disaster Recovery (DR), audit and compliance activities.
• On-call/shift support including customer calls and management updates.

Responsibilities

• Provide L2/L3 support to ensure stable file transmission platforms.
• Monitor and manage mainframe file transfer jobs and batch processes.
• Lead root-cause analyses for incidents and drive problem management.
• Support disaster recovery, audits, and compliance activities.
• Handle critical incidents and SWAT escalations with timely resolutions.
• Participate in on-call rotations and communicate status to customers.

Skills

Mainframe Transmission/MFT experience

FTP/Connect:Direct/NDM/Axway MFT/CFT

BMC Control-M scheduling & batch ops

JCL & mainframe transmission issue tri

L2/L3 support & incident escalation

Root Cause Analysis & ticket trend

Change management & patching

Disaster Recovery, audits & compliance

On-call/shift support & customer comms

Tools

FTP

Connect:Direct/NDM

Axway MFT/CFT

BMC Control-M

JCL

Job description

We're looking for a Mainframe File Transfer & BMC Control-M Support Engineer to support and maintain mission-critical file transmission services and platforms, providing L2/L3 support across Connect:Direct/NDM, Axway MFT/CFT and FTP-based transfers for a Coimbatore-based delivery team.

You’ll monitor and manage BMC Control-M job scheduling and batch operations, troubleshoot JCL and mainframe transmission issues, lead root-cause analysis and problem management, and support disaster recovery, audit and compliance activities — including critical incident/SWAT escalations and on-call coverage.

Contract JC 216619

Please note: we can only consider candidates who can join within 20 days.

Must-have skills

• 5–7 years of experience in Mainframe Transmission Services / Managed File Transfer (MFT)
• Manage Mainframe File Transfer technologies: FTP, Connect:Direct/NDM, Axway MFT/CFT
• Monitor and manage BMC Control-M job scheduling, file transfers and batch operations
• Troubleshoot JCL and mainframe-related transmission issues
• L2/L3 support, complex issue troubleshooting and critical incident/SWAT escalation handling
• Root Cause Analysis (RCA), problem management and ticket trend analysis
• Change implementation, vulnerability remediation, patching and service requests
• Support scheduled Disaster Recovery (DR), audit and compliance activities
• On-call/shift support including customer calls and management updates