Administrator (Support & Operations)

VELNEXAA TECHNOLOGIES LLP; India; On-site; INR 900,000 - 1,300,000; Full time

Job summary

VELNEXAA TECHNOLOGIES LLP seeks an experienced Data Transport Infrastructure Operations Lead Engineer to provide leadership for Managed File Transfer services and drive continuous improvement. You will manage operations personnel and align with ITIL processes to ensure reliability and security.

The role emphasizes automation, vulnerability remediation, and proactive service delivery across Linux/Windows environments and various MFT products.

Qualifications

• Experience with Managed File Transfer products.
• Experience with ITIL incident, problem, change management.
• Ability to train and lead operational personnel.

Responsibilities

• Provide leadership and technical expertise for Managed File Transfer Application Services.
• Manage and train Operational personnel.
• Participate in ITIL processes including Incident, Problem, Change, Capacity management.
• Work with engineering on continuous service improvement focusing on automation and standardization.
• Initiate and manage vulnerability remediation, patching, upgrades, and hardware lifecycle.

Skills

Root cause analysis

On-call support

Incident management

ITIL processes

Automation focus

Tools

Axway Secure Transport

Premier Spazio/MFX

IBM Connect Direct

Puppet

Ansible

Python

Shell

Linux

Windows

Job description

Job Summary

To independently resolve tickets, provide on call support and doing root cause analysis to ensure positive customer feedback.

Key Responsibilities

1. To adhere to quality standards, regulatory requirements and company policies.
2. To provide support for on call escalations and doing root cause analysis of given issue.
3. Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts.
4. To independently resolve tickets within agreed SLA of ticket volume and time.
5. To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases.

Skill Requirements

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Must Have Skill

Custom App - Others

JD for Data Transport

As Data Transport Infrastructure Operations Lead Engineer you will

• Provide leadership and technical expertise for Managed File Transfer Application Services for the State Street Corporation.
• Manage and train Operational personnel
• Effectively participate and lead ITIL processes including Incident, Problem, Change, Capacity management
• Work with the engineering team on continuous service improvement focusing on automation and service standardization.
• Initiate and manage vulnerability remediation, patching, upgrades, and hardware life cycle to ensure we remain current with technology solutions and meet client needs.

These skills will help you succeed in this role

• Experience with Managed File Transfer products. Self-developed platform or vendor MFT products from Axway- Secure Transport, Premier- Spazio/MFX, IBM-Connect Direct
• Experience with Linux/Windows Operating systems
• Experience with troubleshooting on file transfer tools/protocols.
• Experience with scripting and orchestration - Puppet / Ansible / Python / Shell
• Ability to multitask, manage high-priority initiatives and coordinate the activities with Service Delivery and Engineering teams to completion.

Support round the clock