macOS/Apple Administrator (Device Management)

UST; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Adobe is seeking an energetic Apple Administrator to join the ATS, DEX-Device Management team. The role partners with End Users, IT, and Product Teams to ensure smooth, secure Apple device management across the global environment.

You will manage macOS/iOS devices, deploy apps/policies via Workspace ONE, and maintain a robust UEM environment in collaboration with Global Service Desk and IT Client services.

Qualifications

• Experience managing macOS and iOS in an enterprise environment.
• Hands-on experience with device management solutions (Workspace ONE/Jamf Pro/Intune).
• Experience packaging macOS apps for deployment via MDM solutions.
• Experience deploying configuration profiles (WHITELIST, PPPC).
• Experience configuring ADE/DEP provisioning for macOS devices.
• Knowledge of FileVault encryption and secure token handling.
• Ability to evaluate and deploy productivity/security enhancements for Apple users.
• Scripting in Bash/Zsh and Python; familiarity with AI tooling to improve delivery.
• Good troubleshooting and documentation skills.
• Understanding of networking and reporting.

Responsibilities

• Manage devices (computers & mobiles) and deploy apps/policies using Workspace ONE for Apple devices.
• Administer WorkspaceONE/Intune UEM ensuring security and high availability.
• Provide support to Global Service Desk and IT Client services worldwide.
• Collaborate with vendors like Apple, Microsoft to diagnose issues.
• Gather requirements for packaging and configuration development; follow Change Management for releases.
• Work with security teams to keep macOS environment secure.

Skills

macOS management

Device management

App packaging

ADE/DEP provisioning

Security & FileVault

Bash/Zsh scripting

Python scripting

AI tooling

Troubleshooting

Networking basics

Tools

Omnissa Workspace ONE

Jamf Pro

Microsoft Intune

Job description

We are seeking an energetic Apple Administrator to work in its ATS, DEX-Device Management team. The ideal candidate will work closely with End Users, IT Departments and Product Teams, requiring good communication and interpersonal skills.

Responsibilities

• Managing devices (computers & mobiles), updating and deploying applications and policies using Workspace ONE to Adobe’s Apple ecosystem worldwide.
• End-to-end administration of WorkspaceONE/Intune UEM environment ensuring security and high availability.
• Provide support to Global Service Desk & IT Client services worldwide on the services/solutions designed/offered to Apple users.
• Work with vendor support like Apple, Microsoft and Omnissa to diagnose and resolve issues with software and configurations
• Work with teams to gather requirements for Application packaging, configuration development. Develop configurations and package application and follow Change Management processes for production release.
• Work with security team to ensure that Adobe’s Mac environment is secured.

Requirements

• Expert knowledge of macOS & iOS Operating System & its management, including all recent releases.
• Hands-on experience managing Macs in an enterprise environment using Omnissa Workspace ONE (preferred), Jamf Pro, or Microsoft Intune.
• Experience packaging macOS applications for distribution via device management solutions like Workspace ONE, Intune, or Jamf Pro.
• Experience deploying configuration profiles for whitelisting Kernel and System Extensions, and PPPC profiles.
• Experience configuring macOS provisioning with Automated Device Enrollment (ADE/DEP).
• In-depth knowledge of FileVault encryption and secure token.
• Ability to evaluate, recommend and deploy technologies and solutions to Adobe's Apple user base, focusing on productivity, security and user experience.
• Experience in Bash/Zsh and Python scripting, while effectively leveraging AI tools to improve delivery speed and quality.
• Hands-on experience with AI tools.
• Good troubleshooting and documentation skills.
• Good understanding of networking, and analytical skills for reporting.