Client Device Management Engineer

MHP – A Porsche Company; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

A technology solutions provider in Bengaluru is seeking a skilled IT Support Specialist to provide high-level support to end users by handling service requests and incidents. The ideal candidate will manage systems used for client device management and evaluate existing systems for improvements. Required qualifications include experience with MacOS, Windows 10/11, and end-user device management technologies. Strong communication skills and the ability to work independently in an international team are essential for success in this role.

Qualifications

• Must have good communication skills and customer-oriented approach.
• Ability to work independently and as part of an international team.
• Experience in managing and supporting Client OS: MacOS, Microsoft Windows 10/11 and mobile devices with iOS.

Responsibilities

• Provide highest level of support to end users by handling escalated service requests.
• Manage and maintain systems used for client device management.
• Evaluate, analyze and test existing systems for improvements.

Skills

Good communication skills

Customer oriented

Ability to work independently

Experience in managing Client OS

End user device management

Good knowledge of M365

Tools

Jamf

Intune

PatchMyPC

MS Defender

Zscaler

TeamViewer

Job description

• This position provides the highest level of support to end users by handling service requests and incidents that have been escalated by lower tiers. Support will be provided onsite, remotely, over the phone, or via email.
• Manage and maintain systems used for client device management including upgrades, patching
• Evaluates, analyse and tests existing systems and make proactive recommendations for improvements, upgrades, new applications and/or equipment
• Maintain the Knowledge Base information and Request models
• Manages escalations to third parties (e.g. Apple, Microsoft).
• Operating and supporting Office 365 end-user applications (Outlook, Teams etc.)

Qualifications/Skills:

Must haves:

• Good communication skills and customer oriented
• Ability to work independently and as part of an international team
• Experience in managing and supporting Client OS: MacOS, Microsoft Windows 10/11 and mobile devices with iOS
• Experience in End user device management, OS & software deployment and packaging solutions (i.e. Jamf. Intune, PatchMyPC)
• Good knowledge of supported technologies: M365, Azure, Active Directory/ Entra ID (user and group management)

Nice-to-haves:

• Experience with: MS Defender client, Zscaler (or any similar client VPN solution), TeamViewer (or other remote support tool)
• Knowledge in different scripting technologies e.g. cscript / vbscript / powershell (Windows)