macOS Administrator

NationsBenefits India; Hyderabad; Híbrido; INR 1.500.000 - 2.800.000; Tempo integral

Resumo da vaga

NationsBenefits India is seeking an experienced macOS Administrator to own the Apple fleet and the device management stack. You will manage Jamf Pro and Intune, implement zero-touch enrollment, config profiles, and scripts for automated deployment.

Role demands enforcing security baselines (FileVault, Gatekeeper), handling L2/L3 escalation, and collaborating with IT/security on enterprise-grade Apple management and audits.

Qualificações

• 5+ years in IT with 3+ years macOS in an enterprise environment.
• Hands-on macOS workstation maintenance, deployment and automation.
• Experience supporting end users and IT personnel in a team setting.
• Knowledge of Jamf Pro, Intune and Apple Business Manager.

Responsabilidades

• Administer macOS fleet with Jamf Pro, Entra; zero-touch enrollment and config profiles.
• Deploy macOS updates; manage rollout schedules and patches.
• Enforce FileVault, firewall, Gatekeeper and policy baselines.
• Develop scripts (Bash/Zsh/PowerShell) for deployment and reporting.
• Provide L2/L3 escalation support for Help Desk/Desktop Support.
• Troubleshoot macOS hardware/software/identity/network issues (Entra ID, SSO, ZScaler).
• Open/coordinate vendor tickets; liaise with vendor teams.
• Support security, compliance, and change management activities.
• Assist with PCI/HITRUST audits and documentation.
• Maintain IT SOPs and participate in change windows.

Conhecimentos

macOS administration

Automation scripting

Problem solving

Communication

Team collaboration

Formação

Bachelor's degree in IT/CS or related field

Ferramentas

Jamf Pro

Microsoft Intune

Apple Business Manager / ADE

Entra ID / Platform SSO

Active Directory

Scripting: Bash/Zsh/PowerShell

Enterprise RMM/EDR tools

Descrição da vaga

Work Model:

4 Days Work From Office, 1 Day Work From Home.

About NationsBenefits:

At NationsBenefits, we are leading the transformation of the insurance industry by developing innovative benefits management solutions. We focus on modernizing complex back-office systems to create scalable, secure, and high-performing platforms that streamline operations for our clients. As part of our strategic growth, we are focused on platform modernization — transitioning legacy systems to modern, cloud-native architectures that support the scalability, reliability, and high performance of core back-office functions in the insurance domain.

We are seeking a macOS Administrator to own the implementation, maintenance, monitoring, and operation of our Mac fleet and the Apple device management stack behind it. This role serves as a high-level technical expert on macOS and Apple platforms and acts as L3 escalation support for issues with MacOS devices.

If you have a passion for enterprise Apple device management, endpoint automation, and secure, compliant infrastructure, this opportunity is for you!

Key Responsibilities:

• Administer and maintain the macOS fleet using Jamf Pro and Microsoft Entra, including zero-touch enrollment, configuration profiles, policies, scripts, device inventory and application packaging.
• Deploy macOS updates, security patches, and third-party software on a controlled, tested rollout schedule.
• Enforce established secure configuration baselines (FileVault, firewall, Gatekeeper, compliance policies) on all Mac endpoints.
• Build and maintain scripts (Bash, Zsh, PowerShell) to automate deployment, remediation, and reporting tasks.
• Experience with standard enterprise configurations for Jamf/Apple (Platform SSO with Entra, Jamf Connect, etc)
• Act as L2/L3 escalation support for the Help Desk and Desktop Support teams, working issues through the ticketing queue from outreach to resolution.
• Troubleshoot hardware, software, identity, and network issues on macOS, including Entra ID, Platform SSO, and ZScaler client connectivity.
• Open and manage vendor tickets, coordinating with vendor technical teams to keep Apple-related platforms fully functional.
• Security, Compliance & Change Management
• Coordinate with InfoSec on vulnerability and CVE-driven remediation, ensuring fixes are tested and rolled out in phases.
• Support IT certifications and audits (PCI, HITRUST) through documentation and evidence gathering.
• Participate in Change Management (CRM) and perform maintenance on impacted technology during change windows, including outside of production hours when required.
• Maintain accurate IT SOP documentation and respond to alerts from monitoring systems.
• Familiarity and experience implementing secure endpoint configuration baselines compliant with PCI, HITRUST, NIST, etc.

Requirements:

• Education: Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• Experience:
• 5+ years in IT, with at least 3+ years administering macOS in an enterprise environment.
• Hands-on experience with macOS workstation maintenance, deployment, and automation.
• Experience working in a team-oriented, collaborative environment supporting end users and IT personnel.
• Technical Expertise:
• Enterprise MDM solutions: Jamf Pro (required), Microsoft Intune, and Apple Business Manager / Automated Device Enrollment.
• Proficiency in scripting and automation (Bash/Zsh, PowerShell) and enterprise RMM and EDR tools (N-able, ManageEngine, SentinelOne).
• Working knowledge of Microsoft 365, Entra ID, Active Directory administration.
• Communication & Professionalism:
• Strong written and oral communication skills, with the ability to present ideas in professional, user-friendly language.
• Self-motivated, with proven analytical and problem-solving abilities and a strong customer service orientation.
• Ability to prioritize, document, and execute assigned tasks effectively.

Preferred Qualifications:

• Certifications:
• Jamf Certified Tech (JCT), Jamf Certified Admin (JCA), or Apple Certified Support Professional (ACSP).
• Jamf 300
• Microsoft Certified: Endpoint Administrator Associate (MD-102) is a plus.

Why Join Us?

• Work with Modern Apple Infrastructure – Own the Mac fleet end to end on Jamf and Intune.
• Technical Growth – Collaborate with infrastructure, security, and network engineers on enterprise-scale projects.
• Innovation & Collaboration – Be part of a dynamic, fast-paced IT environment.
• Career Progression – Expand your expertise in endpoint management and Apple enterprise administration.