Senior IT System Administrator

Assetze; Bengaluru; On-site; INR 1,400,000 - 2,200,000; Full time

Job summary

Assetze is seeking a Senior IT Systems Administrator to oversee employee IT support, endpoint devices, identity management, and daily IT operations in Bengaluru. This hands-on role focuses on macOS device management, IAM configurations, troubleshooting, and implementing automation to streamline IT tasks.

The successful candidate will ensure secure access, smooth device provisioning, and ongoing operational efficiency across the company’s IT environment.

Qualifications

• Hands-on experience managing macOS devices using Jamf Pro or similar MDM.
• Practical experience administering Okta or comparable IAM platforms.
• Strong understanding of SSO, MFA, provisioning and deprovisioning.
• 5+ years in IT support, systems administration, or corporate IT operations.
• Excellent troubleshooting across OS, hardware, apps and networks.

Responsibilities

• Provide Tier 1 and 2 IT support for employee devices and apps.
• Troubleshoot hardware, software, OS, app, and network issues.
• Manage identity and access across onboarding to offboarding.
• Administer Okta or similar IAM platform and SSO configurations.
• Automate onboarding, offboarding and device setup with scripts and APIs.
• Maintain asset records, SOPs, and knowledge base.
• Coordinate device repairs, replacements and warranties.
• Monitor endpoint security and device compliance.

Skills

macOS administration

endpoint management

SSO

MFA

user provisioning

deprovisioning

access controls

troubleshooting

IT onboarding/offboarding

communication

Tools

Jamf Pro

Okta

Google Workspace

Microsoft 365

Slack

Jira Service Management

Freshservice

ServiceNow

Job description

Assetze helps companies manage their IT equipment, from procurement and device setup to technical support, asset tracking, recovery, and recycling.

We work with 300+ companies, including 50+ YC-backed startups, across 35+ countries.

About the Role

We are looking for a Senior IT Systems Administrator to manage employee IT support, endpoint devices, identity and access management, and day-to-day IT operations.

This is a hands‑on role for someone with experience managing macOS devices, administering identity platforms, troubleshooting technical issues, and automating routine IT tasks.

You'll be responsible for keeping employee devices and systems running smoothly, managing access throughout the employee lifecycle, and finding practical ways to make IT operations more efficient.

Key Responsibilities

• IT Support and System Administration
• Troubleshoot hardware, software, operating system, application, and network connectivity issues.
• Provide Tier 1 and Tier 2 support for employee devices and business applications.
• Resolve incidents and service requests, escalating complex issues when necessary.
• Maintain troubleshooting guides, knowledge‑base articles, and standard operating procedures.

2. Identity & Access Management

• Administer Okta or a similar identity platform, managing users, groups, application access, SSO, and MFA.
• Handle user provisioning and deprovisioning during employee onboarding, role changes, and offboarding.
• Troubleshoot authentication issues and integrations involving SAML and OAuth.
• Ensure access permissions follow established security policies.
• Configure, deploy, and troubleshoot employee laptops, with a focus on macOS.
• Use Jamf Pro or a comparable MDM platform to manage device enrollment, configuration profiles, software deployment, and updates.
• Monitor device compliance and support endpoint security requirements.
• Coordinate device repairs, replacements, and warranty claims.
• Maintain device inventories and employee assignment records.

4. IT Automation

• Automate routine IT tasks, particularly employee onboarding, offboarding, access provisioning, and device setup.
• Use scripting, APIs, and integration tools to simplify IT administration.
• Troubleshoot failed workflows and maintain documentation for automated processes.
• Coordinate device procurement, deployment, tracking, recovery, and decommissioning.
• Work with vendors on device deliveries, repairs, replacements, and warranties.
• Ensure devices are securely wiped and prepared for reuse or disposal.
• Maintain accurate asset records and support IT projects as needed.

6. Security, Compliance & Improvement

• Support software updates, endpoint compliance, and access reviews.
• Maintain records required for IT audits and compliance checks.
• Follow established security procedures and assist with SOC 2 and ISO 27001 requirements, where applicable.

Required Skills & Experience

• Hands‑on experience managing macOS devices using Jamf Pro or another MDM solution.
• Practical experience administering Okta or a comparable enterprise identity and access management platform.
• Strong understanding of endpoint management, SSO, MFA, user provisioning, deprovisioning, and access controls.
• 5+ years of experience in IT support, systems administration, or corporate IT operations.
• Strong troubleshooting skills across operating systems, hardware, applications, and network connectivity.
• Experience managing employee onboarding, offboarding, and IT assets.
• Familiarity with Google Workspace, Microsoft 365, Slack, or similar business applications.
• Experience working with IT ticketing systems and incident management.
• Good communication skills and the ability to manage technical issues independently.

Preferred Qualification

• Experience integrating identity platforms with endpoint management tools.
• Familiarity with scripting languages, APIs, and IT automation.
• Experience with Jira Service Management, Freshservice, ServiceNow, or similar tools.
• Knowledge of endpoint security, access reviews, and IT compliance.
• Experience coordinating IT vendors and technical projects.
• Relevant certifications in Jamf, Okta, Apple, CompTIA, or ITIL.

What Matters in This Role

• You can troubleshoot problems independently and follow them through to resolution.
• You understand how to manage employee access and devices securely.
• You look for practical ways to automate repetitive tasks.
• You keep asset records and technical documentation accurate.
• You communicate clearly with employees, vendors, and other IT teams.