M365 L1 Engineer

Atidan Technologies Pvt. Ltd.; Mumbai; On-site; INR 400,000 - 600,000; Full time

Job summary

Atidantechnologies in Mumbai is seeking an IT Support Specialist for non-voice processes. The role involves monitoring infrastructure, service desk activities, and troubleshooting server and network issues. Candidates should be able to work independently, handle varied hours, and participate in 24/7 rotational shifts.

Preferred with Microsoft 365 certifications and basic application support knowledge. Strong communication skills are essential for this position.

Qualifications

• Experience in IT infrastructure monitoring and service desk support.
• Knowledge of server and network monitoring and troubleshooting.
• Ability to work independently and adapt to change.
• Excellent written and oral communication skills.
• Basic application support knowledge.
• Flexible to work extended hours and 24/7 rotations.

Responsibilities

• Monitor queues and acknowledge tickets promptly.
• Provide IT support in non-voice processes.
• Collaborate with teams to resolve server/network issues.
• Assist with basic application support as needed.

Skills

Infrastructure monitoring

Service Desk

Server monitoring

Network monitoring

Troubleshooting

Independent work

Flexible hours

24/7 shifts

Non-voice IT support

Effective communication

Education

BE / B.Tech – CS or IT

BCA / MCA

B.Sc. / M.Sc. (IT)

Tools

MS-500

MS-900

Microsoft 365

O365

Job description

The candidate should have an understanding of basic IT-related technical terms including:

• Prior experience in infrastructure monitoring will be an added advantage.
• Service Desk, Server Monitoring, Network Monitoring, and Troubleshooting server/network issues.
• Ability to work independently, be adaptable to change, and manage varied working hours.
• Responsible for queue monitoring and acknowledging tickets.
• Basic application support knowledge.
• Flexible to work extended hours if required; open to 24/7 support and rotational shifts.
• IT Support – Non-Voice Process.
• Excellent written and oral communication skills.

Preferred Certifications

Microsoft 365:MS-500, MS-900, M365, O365

• BE / B.Tech – Computer Science or Information Technology
• BCA / MCA
• B.Sc. / M.Sc. (IT)