M23T0: Customer Care Representative-Associate

FedEx; Mumbai City; On-site; INR 300,000 - 450,000; Full time

Job summary

INT FedEx Express Transportation and Supply Chain Services (India) Pvt. Ltd. in Mumbai seeks a Customer Care Representative to complete defined processes to deadline, ensuring accuracy, completeness and compliance with internal and external standards.

You will identify anomalies as they arise, apply judgment based on rules, and escalate complex issues to senior team members. The role requires strong written and verbal communication, teamwork, and proficient Microsoft Office and PC skills;

Qualifications

• Role requires completing defined processes to deadlines with accuracy and compliance.
• Identifies anomalies as they arise and uses rules to resolve; may escalate for complex issues.
• Strong written and verbal communication; teamwork; problem solving.

Responsibilities

• Complete defined processes to deadlines with accuracy and compliance.
• Identify anomalies and escalate complex issues to senior team members.
• Maintain strong communication, teamwork and problem-solving throughout shifts.

Skills

Interpersonal Skills

Written & Verbal Communication

Team Working Skills

Problem Solving Skills

Tools

Microsoft Office

PC Skills

Job description

What can you expect as a FedEx team member?

• Career Mobility and Development: When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs.
• Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.

Equal Opportunities

We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.

We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

Company:

INT FedEx Express Transportation and Supply Chain Services (India) Pvt. Ltd.

City:

Mumbai

Scheduled Weekly Hours:

48

Worker Type:

Regular

Posting Start Date

10-Jun-2026

Posting Close Date:

30-Oct-2026

Job Family:

FXE-MEISA: Customer Care Representative

Position Summary:

Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may elevate to senior team members.

Interpersonal Skills;Written & Verbal Communication Skills;Team Working Skills;Microsoft Office & PC Skills;Problem Solving Skills