Premier Customer Care Representative

FedEx Express México; Mumbai; On-site; INR 300,000 - 540,000; Full time

Job summary

FedEx Express Transportation and Supply Chain Services (India) Pvt. Ltd. in Mumbai is seeking a Premier Customer Care Representative to apply specialist knowledge in customer service processes and contribute to divisional and corporate goals.

You will collaborate across departments to design and implement processes that improve service delivery. The role emphasizes analytical skills, judgment, planning and organizing, and strong presentation abilities to support a seamless customer experience in

Qualifications

• Strong analytical abilities and problem solving.
• Good judgement and decision making under pressure.
• Plan, organize and manage multiple tasks.
• Excellent presentation and communication skills.
• Ability to work in a fast-paced customer care environment.

Responsibilities

• Support achievement of divisional and corporate goals by applying specialist knowledge across departments.
• Participate in design and implementation of processes within area of expertise.

Skills

Analytical

Judgement

Planning

Presentation

Problem Solving

Job description

What can you expect as a FedEx team member? Career Mobility and Development: When you join FedEx, you're joining a team with possibilities that literally span the world-from opportunities for advancement and location transfer, to training and leadership programs.

Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.

Equal Opportunities Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are.

We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws.

We will reasonably accommodate team members and third parties with physical and mental disabilities.

Company: INT FedEx Express Transportation and Supply Chain Services (India) Pvt. Ltd. City: Mumbai Scheduled Weekly Hours:48 Worker Type:Regular Posting Start Date15-Oct-2026 Posting Close Date: 28-Feb-2027 Job Family: FXE-MEISA: Premier Customer Care Representative

Position Summary: Applies specialist knowledge in performing and reviewing specific processes and procedures within and across departments, to support achievement of divisional and corporate goals. Participates/leads in the design, development and implementation of processes within area of expertise.

• Analytical Skills
• Judgement & Decision Making Skills
• Planning & Organizing Skills
• Presentation Skills
• Problem Solving Skills

FedEx Express is the world's largest express transportation company, providing fast and reliable delivery to more than 220 countries and territories.

FedEx Express uses a global air and ground network to speed delivery of time-sensitive shipments. To learn more about how FedEx connects people and possibilities around the world, please visit about.fedex.com.

FedEx offers a wide range of opportunities in our offices around the world. Search here for jobs in any of our Middle East, Indian Subcontinent and Africa markets.