Customer Care Representative Associate

FedEx; Gurugram District; On-site; INR 260,000 - 380,000; Full time

Job summary

FedEx in Gurugram is seeking a Customer Care Representative to ensure accurate completion of defined processes and meet deadlines while maintaining high-quality service. You will handle customer inquiries, document interactions, and collaborate with teammates to resolve issues in a fast-paced environment.

The role emphasizes strong communication, teamwork, and problem solving, with proficiency in Microsoft Office and general PC skills to support daily operations and customer satisfaction.

Qualifications

• Interpersonal skills are essential for daily customer interactions.
• Strong written and spoken communication is required.
• Ability to collaborate effectively within a team.

Responsibilities

• Interpersonal, written and verbal communication with customers.
• Use MS Office to document and track interactions.
• Support team with problem solving and timely issue resolution.

Skills

Interpersonal skills

Written & Verbal communication

Team working

Microsoft Office & PC skills

Problem solving

Tools

MS Office

Job description

Job Description

• Career Mobility and Development: When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs.
• Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.

Job Details

City: Gurugram

Scheduled Weekly Hours: 48

Worker Type: Regular

Posting Start Date: 12-Oct-2026

Posting Close Date: 12-Oct-2026

Job Family: FXE-MEISA: Customer Care Representative

Equal Opportunities

Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.

We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

Position Summary

Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may elevate to senior team members.

• Interpersonal Skills
• Written & Verbal Communication Skills
• Team Working Skills
• Microsoft Office & PC Skills
• Problem Solving Skills