Luxury Sales: Closing & Guest Relationship Manager

FitEduCoach; Mumbai; Hybrid; INR 1,000,000 - 1,500,000; Full time

Benefits offered by this job

Competitive fixed salary

Aggressive commission structure

Mentorship from Sales Director

Pioneering brand representation

Job summary

FitEduCoach is looking for a Relationship & Closing Manager for Awas Country Club by Sun‑N‑Sand Hotels in Mumbai. This hybrid role involves representing a luxury residency for ultra-high-net-worth families, overseeing a peer-level advisory experience.

The ideal candidate will have 4-5 years in luxury sales with a strong focus on building relationships and closing high-value transactions. Key responsibilities include managing strategic alliances, leading unique client interactions, and hosting premium Open House events. A competitive salary plus commission structure is on offer.

Qualifications

• 4–5 years of proven success in luxury sales, private wealth management, or high-end membership sales.
• Track record of building relationships with Mumbai’s elite.
• Impeccable grooming, body language, and professional boundaries.

Responsibilities

• Lead promoter and alliance management for building strategic alliances.
• Execute high-touch communication on all promoter referrals.
• Own the resident journey through logistics and private transit.
• Host sensory-optimized Open House events at the ACC Alibaug estate.
• Consultative closing with presentations on Villa Residency benefits.
• Maintain CRM integrity and track all communications.

Skills

Exceptional communication

High Emotional Intelligence

Professionalism

Operational flexibility

Education

Bachelor’s degree in Business, Hospitality, or related field

Certifications or strong background in fitness, wellness, or sports

Job description

FitEduCoach is recruiting a Relationship & Closing Manager for its partner Awas Country Club by Sun‑N‑Sand Hotels in Mumbai.

Brand: Awas Country Club by Sun‑N‑Sand Hotels – 64 years of hospitality expertise.

Location: Hybrid – Mumbai (Kemps corner – South Mumbai) with regular weekend travel to Alibaug.

Reporting To: Sales Director – Pre‑Sales & Resident Experience (Shraddha Sheth, founder).

External Title: A polished Private Client Advisor to represent a new luxury residency and club experience for UHNW families in Mumbai and Alibaug.

Internal Title: Senior Sales Consultant / Residency Advisor / Client Advisor.

Position Overview

We are seeking an exceptional, highly polished Relationship & Closing Manager. In this role, you will act as a peer‑level private advisor to Mumbai’s ultra‑high‑net‑worth families, corporate leaders, and industry tastemakers. Your primary responsibility will be to nurture our promoter‑led referral pipeline, guide prospects through a sensory, on‑site customer journey, and close high‑value residency and club access agreements.

Key Responsibilities

• Lead promoter and alliance management, nurturing existing referral loops and building new B2B strategic alliances with corporate networks, concierge services, family offices, and elite sports academies.
• Execute a strict 24‑hour response protocol on all promoter referrals, initiating high‑touch, bespoke communication.
• Own the resident journey, guiding prospective residents and club access seekers through end‑to‑end logistics, private speedboat transit, and arrival rituals.
• Host intimate, sensory‑optimized weekend Open House events at the ACC Alibaug estate, presenting the physical assets, longevity spa, and sports complex.
• Consultative closing, leading high‑level financial and lifestyle presentations, shifting buyers from property ownership to the practical benefits of the Villa Residency and Club Access.
• Maintain CRM integrity, tracking all leads, communications, and pipeline stages in the CRM.

Key Performance Indicators (KPIs)

• Residency closures: 5 Villa Residency agreements per month.
• Club Access closures: 10 Club Access packages (groups of 4) per month.
• Promoter network growth: number of new active brand promoters onboarded and generating warm referrals.
• Open House conversion: percentage of invited guests converted into closed accounts.
• Pipeline velocity: average time to move a warm referral through the customer journey to contract.

Candidate Profile & Requirements

• Experience: 4–5 years of proven success in luxury sales, private wealth management, luxury hospitality (five‑star hotels/resorts), or high‑end membership sales.
• A track record of building relationships with and closing high‑value transactions among Mumbai’s elite.
• Education & Credentials: Bachelor’s degree in Business, Hospitality, or related field. Certifications or a strong background in fitness, wellness, or sports is a significant advantage.
• Core Competencies:
  • Exceptional communication – flawless English, refined soft skills, and natural conversational gravitas.
  • High Emotional Intelligence – ability to listen deeply, understand psychological motivators, and build peer‑level trust with UHNW clients.
  • Professionalism – impeccable grooming, body language, and professional boundaries.
  • Operational flexibility – willingness to work weekends in Alibaug to host on‑site Open House activities, with corresponding weekdays off.

What We Offer

• A competitive fixed salary plus an aggressive, capped commission structure based on high‑value contract closures.
• Direct mentorship from the Sales Director – Pre‑Sales & Resident Experience (Shraddha Sheth).
• The opportunity to represent a pioneering, market‑disrupting brand at the forefront of the luxury longevity real estate boom in India.