Logistics & Services Associate

APM Terminals Gothenburg; Mumbai; On-site; INR 700,000 - 1,000,000; Full time

Job summary

APM Terminals in Talegaon, Pune is seeking a Logistics & Service Associate to deliver on the SCM strategy and customer-focused service. You will build relationships, manage exports/imports, coordinate with overseas offices, and ensure timely loading and document preparation.

The role requires a SCM background, 5+ years of experience in logistics, and a bachelor's degree. Maersk group emphasizes diversity and inclusive workplace.

Qualifications

• SCM background with understanding of international supply chains.
• Minimum 5 years of work experience in operational roles in logistics.
• Bachelor's degree or equivalent in business or related field.

Responsibilities

• Build relationships with stakeholders within the customer's organization and address issues promptly.
• Ensure customer issues are attended to on priority with minimal escalations.
• Drive top quartile customer experience and convert demand forecasts into a capacity plan.
• Coordinate with overseas customer offices on shipment prioritization matrices and carrier allocation.
• Collaborate with customers, their plants and 3PLs to ensure seamless logistics planning.
• Coordinate exports and imports across Ocean, Air, and LCL models from readiness to BL release.

Skills

Customer service

Stakeholder management

Logistics planning

Export/Import coordination

Carrier coordination

Education

Bachelor's degree or equivalent in business or related field

Job description

APM Terminals Job Title: Logistics & Service Associate Job Location: Talegaon, Pune

Position Summary This position is responsible to deliver on the SCM Strategy in the geographical area covered by Maersk Area office. Deliver according to the financial and operational targets defined by some of the global customers of Maersk.

Job Responsibilities

Build strong and lasting relationship with the with all stakeholders within the customer's organization. Ensure all customer issues and queries are attended to on priority with minimal escalations Establish relationship-based customer service delivery Work with the team to deliver top quartile results on customer experience and drive owner mindset for Business Conversion of the customer demand forecast into capacity plan at a plant level Work with overseas customer offices on shipment prioritization matrices as well as carrier allocation Collaborating with the customer, their plants as well as other 3PLs (CHAs, transport operators, carriers) to ensure seamless logistics planning Coordination of Exports and Import processes across transport models - Ocean, Air, LCL - from cargo readiness & booking to BL release stage Coordination of material/container pick up with the transport provider, CHA for customs clearance, etc. Coordinate with the in-plant teams (packaging & MHE) to ensure packaging is export-worthy as well as MHE is/are available on time to ensure loading of product into container/outbound vehicle Preparation of export-related documents such as CI, PL, SI, BL as well as document pouches and pre-alerts to destinations Obtain exceptional cost approvals from the plant team as may be needed Maintain DSRs & other reports

Education

Bachelor's degree or equivalent in business or related field

Experience

SCM background with proper understanding of international supply chains Minimum 5 years of work Experience from operational roles in Logistic industry

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process.

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.