Logistics Executive (Calling) Job ID: 413376

RentoMojo; Kolkata District; On-site; INR 279,000 - 502,000; Full time

Job summary

RentoMojo's Kolkata Warehouse is seeking a Logistics Executive who focuses on delivering outstanding customer support across calls and emails, coordinating with internal teams to resolve issues, and maintaining accurate CRM records.

The ideal candidate will communicate fluently in English and Hindi, with a local language preference, demonstrate strong problem-solving skills, a positive service attitude, and the ability to multitask in a fast-paced, target-driven environment.

Qualifications

• Excellent verbal and written communication in English and Hindi.
• Experience with CRM systems.
• Ability to handle multiple customer interactions concurrently.
• Ability to coordinate with internal teams to resolve issues.

Responsibilities

• Handle queries via outbound calls and email.
• Coordinate with internal teams for timely resolutions.
• Manage customer escalations from social channels.
• Maintain accurate CRM records of interactions.
• Ensure adherence to service levels and response timelines.
• Provide empathetic, solution-focused support.

Skills

English & Hindi communication

CRM experience

Customer service orientation

Problem-solving

Multitasking

Attention to detail

Tools

CRM software

Job description

Job Title: Logistics Executive

Location: Kolkata Warehouse

About the Role

We are looking for a customer-focused and enthusiastic Executive - to deliver exceptional support across multiple customer touchpoints. The role involves handling customer interactions through calls while ensuring timely issue resolution and an outstanding customer experience. The ideal candidate should possess excellent communication skills, problem-solving abilities, and a customer-first mindset.

Responsibilities and Ownership

• Handle customer queries through outbound calls and email communication.
• Connect with customers regarding Logistics Support
• Resolve customer concerns by coordinating with internal departments to ensure timely resolution.
• Manage customer escalations received through social media platforms.
• Reach out to dissatisfied customers (detractors) to understand concerns and improve their overall experience.
• Deliver prompt, accurate, and professional responses to customer inquiries.
• Maintain complete and accurate records of customer interactions in the CRM system.
• Ensure adherence to defined service levels, quality standards, and response timelines.
• Build positive customer relationships by providing empathetic and solution-oriented support.
• Identify recurring customer issues and share feedback with relevant stakeholders for process improvements.

Required Skills

• Excellent verbal and written communication skills in English and Hindi and Local Language is preferred.
• Logistics Knowledge will be a plus
• Strong customer service orientation with a positive attitude.
• Good problem-solving and conflict-resolution skills.
• Ability to multitask and manage multiple customer conversations simultaneously.
• Basic computer proficiency and familiarity with CRM or customer support tools.
• Strong interpersonal and coordination skills.
• Ability to work in a fast-paced and target-driven environment.
• High level of ownership, accountability, and attention to detail.
• Punctual, self-motivated, and eager to learn.