Logistics Executive

Swiggy; Ahmedabad District; On-site; INR 600,000 - 900,000; Full time

Job summary

Swiggy Ahmedabad is hiring for a Field Operations Supervisor to lead a team of 120-150 Pickup and Delivery Partners daily, ensuring efficiency and reliable deliveries. You will train and coach field staff, monitor attendance and performance, tackle escalations and help sustain an high level of customer satisfaction through proactive problem solving and field audits.

The role requires willingness to travel within the city, weekend work, and strong local language skills to engage with partners and

Qualifications

• Experience in process design and operations implementation.
• 2-3 years managing blue-collar workers.
• Bike and city travel willingness.
• Available to work on weekends.
• Knowledge of supervisory techniques to manage and train blue-collar workers.
• Local language knowledge and geography.
• Entrepreneurial attitude and go-getter mindset.
• Attention to detail and problem-solving.
• Strong customer service skills.

Responsibilities

• Manage a team of 120-150 Pickup and Delivery Partners daily.
• Maintain attendance daily as per demand.
• Improve and maintain delivery times for customer experience.
• Conduct training at individual level.
• Regular field audits for compliance.
• Control attrition and reduce absconders via engagement activities.
• Provide feedback and weekly one-on-ones.
• Resolve order-level escalations to ensure excellent customer experience.
• Support Pickup and Delivery Partners during emergencies.

Skills

Process design

Ops management

People management

Blue-collar supervision

Local language

Will travel

Weekend availability

Job description

Managing a team of 120-150 Pickup and Delivery Partners directly on a daily basis Drive Pickup & Delivery Partner efficiency assigned at an individual level.

Pickup and Delivery Partner attendance to be maintained basis demand on a daily basis.

Improve and maintain promised delivery times for better customer experience.

Conduct classroom/field training at an individual level for better customer experience.

Conduct regular field audits for better compliance among Pickup and Delivery Partners.

Manage and control voluntary attrition and control absconders by conducting regular engagement activities.

Provide feedback at the individual level and conduct weekly one-on-ones to understand problem areas.

Ensure excellent customer experience by solving order level escalations.

Support Pickup and Delivery Partners during emergencies and exigencies.

Desired Skills

• Prior experience in process design and operations implementation. 2-3 years of experience in managing blue collar workers.
• Should have a bike and be willing to travel within the city.
• Should be available to work on Weekends.
• Knowledge of supervisory techniques to manage, motivate and train blue collared workers.
• Should know local geographical area knowledge and should be able to converse in local languages
• The candidate should have an entrepreneurial attitude / should be a go-getter
• Must have attention to detail and critically think through to resolve problems.
• Must have customer service skills and be able to maintain a consistent, high level of service.