Fleet Manager

Swiggy; Vadodara; On-site; INR 420,000 - 660,000; Full time

Job summary

Swiggy is seeking a hands-on Operations Supervisor in Vadodara to lead a team of pickup and delivery partners, drive efficiency, and uphold service standards. The role requires hands-on field training, field audits, and ongoing engagement to minimize attrition and improve delivery times.

Weekend availability and local language skills are essential. You will coordinate daily activities, handle escalations, and ensure a seamless customer experience across city operations.

Qualifications

• Experience designing processes and implementing operations.
• 2-3 years of experience managing blue-collar workers.
• Bike ownership or ability to ride within city for duties.

Responsibilities

• Manage a team of Pickup and Delivery Partners daily to drive efficiency.
• Maintain attendance and monitor demand-based staffing.
• Improve on-time delivery and customer experience.
• Conduct in-person or field training for staff.
• Perform regular field audits for compliance.
• Address attrition and engagement; reduce absences.
• Provide feedback via weekly 1:1s; identify problem areas.
• Resolve order-level escalations to ensure service quality.
• Support partners during emergencies and exigencies.

Skills

Leadership & people management

Process design

Operations management

Customer service

Attention to detail

Problem solving

Local geography knowledge

Communication in local languages

Entrepreneurial mindset

Willingness to travel

Weekend availability

Job description

About Swiggy

Swiggy is Indias leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands. With a presence in 500+ cities across India, partnerships with hundreds of thousands of restaurants, an employee base of over 5000, a 2lakh+ strong independent fleet of Delivery Executives, we deliver unparalleled convenience driven by continuous innovation. Built on the back of robust ML technology and fuelled by terabytes of data processed everyday, Swiggy offers a fast, seamless and reliable delivery experience for millions of customers across India. From starting out as a hyperlocal food delivery service in 2014, to becoming India’s leading on-demand convenience platform today, our capabilities result not only in lightning-fast delivery for customers, but also in a productive and fulfilling experience for our employees.

Roles and Responsibilities

• Managing a team of 120-150 Pickup and Delivery Partners directly on a daily basis Drive Pickup & Delivery Partner efficiency assigned at an individual level.
• Pickup and Delivery Partner attendance to be maintained basis demand on a daily basis.
• Improve and maintain promised delivery times for better customer experience.
• Conduct classroom/field training at an individual level for better customer experience.
• Conduct regular field audits for better compliance among Pickup and Delivery Partners.
• Manage and control voluntary attrition and control absconders by conducting regular engagement activities.
• Provide feedback at the individual level and conduct weekly one-on-ones to understand problem areas.
• Ensure excellent customer experience by solving order level escalations.
• Support Pickup and Delivery Partners during emergencies and exigencies.

Desired Skills

• Prior experience in process design and operations implementation. 2-3 years of experience in managing blue collar workers.
• Should have a bike and be willing to travel within the city.
• Should be available to work on Weekends.
• Knowledge of supervisory techniques to manage, motivate and train blue collared workers.
• Should know local geographical area knowledge and should be able to converse in local languages
• The candidate should have an entrepreneurial attitude / should be a go-getter
• Must have attention to detail and critically think through to resolve problems.
• Must have customer service skills and be able to maintain a consistent, high level of service.