Relationship Manager - Gold Loans

IDFC FIRST Bharat; Khordha, Varanasi, Kolkata; On-site; INR 450,000 - 800,000; Full time

Job summary

IDFC FIRST Bharat is seeking a dynamic professional to handle gold loan sales and operations at the branch level in Odisha. You will drive disbursements, manage customer relationships, ensure compliant processing, and coordinate with valuers for accurate gold valuation.

The role demands attention to documentation, cash handling, and risk management. The ideal candidate has 1–3 years of experience in NBFC/banks/MFIs, is proficient in MS Office, and able to meet targets while delivering quality

Qualifications

• Graduation is preferred for candidates.
• Experience in gold loan sales or operations in NBFCs, banks, or MFIs is required (1–3 years).
• Strong understanding of gold loan operations and valuation basics.
• Proficiency with MS Office and branch banking systems.

Responsibilities

• Acquire and service gold loan customers and drive business growth.
• Achieve monthly gold loan disbursement and portfolio targets.
• Coordinate with valuer for accurate gold valuation and ensure proper documentation and disbursement.
• Maintain KYC/compliance per RBI guidelines and internal policies.
• Monitor portfolio health, overdue management and early collections to minimize NPAs.

Skills

Gold loan operations

Customer handling

Target driven

MS Office

Lending processes

Education

Any Graduate

Tools

MS Office

Branch banking systems

Job description

1. Role Objective

To acquire and service gold loan customers, ensure quality underwriting, manage branch-level operations for gold loans, and drive business growth while maintaining high standards of compliance, customer service, and asset quality.

2. Key Responsibilities

A. Business Development & Sales

• Achieve monthly gold loan disbursement and portfolio targets.
• Generate new customer leads through field visits, market mapping, references, and local tie-ups.
• Drive walk-in conversion and upsell/cross-sell relevant NBFC products.
• Monitor competitor schemes and provide inputs for pricing and customer retention.

B. Customer Service & Relationship Management

• Provide prompt and courteous service to all gold loan customers.
• Ensure smooth processing of loan applications, valuation, documentation, and disbursement.
• Resolve customer queries and grievances within defined TAT.
• Maintain long-term relationships with high-value and repeat customers.

C. Gold Loan Operations & Valuation

• Conduct preliminary gold appraisal and coordinate with the certified valuer for accurate valuation.
• Ensure proper weighing, purity testing, photographing, and secure packaging of gold ornaments.
• Maintain gold stock registers, vault management, and branch keys as per SOP.
• Ensure zero deviation in cash handling, documentation, and ornament storage.

D. Portfolio & Risk Management

• Monitor due dates, interest collections, and renewals to ensure portfolio health.
• Follow up on early overdue cases to reduce NPAs.
• Ensure 100% adherence to KYC, AML guidelines, credit policies, and internal audit norms.
• Identify high‑risk customers and escalate issues immediately.

E. Compliance & Audit

• Ensure full compliance with all internal processes, RBI guidelines, and audit requirements.
• Maintain accurate MIS reports, system entries, registers, and customer documentation.
• Achieve zero audit observations by following SOPs strictly.

3. Skills & Competencies Required

• Strong understanding of gold loan operations and valuation basics.
• Good communication and customer handling skills.
• Ability to work with targets and meet business objectives.
• Basic knowledge of KYC, AML norms, and lending processes.
• Proficiency in MS Office and branch banking systems.
• Integrity, attention to detail, and trustworthiness (critical for gold handling).

4. Qualification

• Any Graduate (preferred).
• 1 - 3 years of experience in gold loan sales/operations in NBFC/Banks/MFI.

5. Key Performance Indicators (KPIs)

• Monthly disbursement achievement
• Portfolio quality & overdue management
• Customer satisfaction & retention
• TAT for loan processing
• Audit compliance score
• Cross‑selling penetration