Location Delivery Head (AVP)- F&A

Wipro; Pune District; On-site; INR 4,200,000 - 6,600,000; Full time

Job summary

Wipro seeks a seasoned delivery leader to oversee large-scale delivery centers, shared services, or BPO operations across multi-country setups. You will drive service delivery, governance, and customer satisfaction while leading multi-functional teams and managing senior stakeholders.

The role emphasizes transformation through automation and digital initiatives, with a focus on risk, compliance, and financial stewardship including budget management and P&L ownership.

Qualifications

• 20+ years of experience in managing large-scale delivery centers, shared services, or BPO operations.
• Proven expertise in service delivery management, site governance, SLA/KPI management, and customer satisfaction.
• Strong people leadership experience with responsibility for large multi-functional teams.
• Stakeholder management and executive relationship management across customer, operations, and support functions.
• Experience in driving operational excellence, productivity improvement, and cost optimization initiatives.
• Strong risk, compliance, and business continuity management experience.
• Financial acumen including budget management, resource planning, and P&L ownership.
• Experience in setting up and scaling Global Business Services (GBS) or Shared Service Centers.
• Exposure to Finance & Accounting operations (RTR, PTP, OTC, Treasury).
• Experience managing multi-country or multi-location delivery operations.
• Transformation leadership including process standardization and operating model redesign.
• Exposure to automation, AI, RPA, analytics, and digital transformation initiatives.
• Experience supporting large transitions, migrations, or M&A integration programs.
• Lean Six Sigma, PMP, ITIL, or similar certifications.

Skills

Delivery excellence

Governance & SLA

People leadership

Stakeholder management

Operational efficiency

Risk & compliance

Financial acumen

GBS/SSC setup

Multi-country delivery

Automation & RPA

M&A integration

Lean Six Sigma

PMP

ITIL

Education

Lean Six Sigma (certified)

PMP Certification

ITIL Certification

Job description

• 20+ years of experience in managing large-scale delivery centers, shared services, or BPO operations.
• Proven expertise in service delivery management, site governance, SLA/KPI management, and customer satisfaction.
• Strong people leadership experience with responsibility for large multi-functional teams.
• Stakeholder management and executive relationship management across customer, operations, and support functions.
• Experience in driving operational excellence, productivity improvement, and cost optimization initiatives.
• Strong risk, compliance, and business continuity management experience.
• Financial acumen including budget management, resource planning, and P&L ownership.
• Experience in setting up and scaling Global Business Services (GBS) or Shared Service Centers.
• Exposure to Finance & Accounting operations (RTR, PTP, OTC, Treasury).
• Experience managing multi-country or multi-location delivery operations.
• Transformation leadership including process standardization and operating model redesign.
• Exposure to automation, AI, RPA, analytics, and digital transformation initiatives.
• Experience supporting large transitions, migrations, or M&A integration programs.
• Lean Six Sigma, PMP, ITIL, or similar certifications.