AGM/AVP - F&A Customer Leader

Golden Opportunities; Mumbai; On-site; INR 5,500,000 - 8,500,000; Full time

Job summary

Golden Opportunities in Mumbai seeks a senior leader with 17-20 years of experience in FAO operations, PTP, OTC, RTR and FP&A to head large delivery teams of 200-300+ FTEs for key global accounts. You will drive transformation, digitization, and value-led finance delivery across geographies.

The role requires strong leadership, ERP/BI proficiency (SAP, Oracle, HFM, BPC, Power BI, Alteryx), and ability to influence senior stakeholders while managing complex programs.

Qualifications

• 17–20 years of experience in FAO operations, PTP, OTC, RTR and FP&A.
• Led large delivery teams of 200–300+ FTEs for global finance accounts.
• Driving operations, transformations and digitization initiatives.

Responsibilities

• Overseeing daily business and admin operations for optimal efficiency.
• Enhancing internal and external operational processes.
• Leading and motivating staff to achieve objectives.
• Managing recruitment to attract top candidates and reduce turnover.
• Mentoring employees to align with management vision.
• Establishing policies to improve account vision and culture.
• Collaborating with stakeholders on capital strategies and growth.
• Providing strategic direction for delivery excellence and KPI attainment.
• Managing large teams with leadership, performance and succession planning.
• Driving process re-engineering and continuous transformation initiatives.
• Partnering with clients and senior leadership for governance and growth.
• Championing digital enablement with ERP platforms and BI tools.

Skills

Program & Portfolio Management

Financial Acumen

P&L Management

Contract Interpretation

Data-Driven Performance Management

Education

CA

B.Com/M.Com

ICWA

MBA

Job description

Candidate Expectations & Responsibilities :

Candidate must have minimum17-20 years of experience in FAO operations , PTP, OTC, RTR along with FP&A.Led Large delivery teams of200-300+ FTEs, for key global accounts in finance operations across all towers.

Preferable Qualification:

Accounting & Finance CA, B.Com/ M.Com, ICWA, MBA

Driving operations,understanding customer transformation and digitization needs, executing highimpact transformation projects as a part of delivery etc.

Key Roles & Responsibilities:

• Overseeing the daily businessand administrative operations and improving operating procedures for optimal efficiency
• Assessing and enhancing the efficiency of internal and external operational processes
• Leading and motivating staffto achieve organizational objectives
• Overseeing the recruitment process to attract the best candidates and reduce employee turnover
• Mentoring and inspiring employees to key into the vision of management
• Establishing policies thatimprove and promote account vision and culture
• Evaluating company performance and recommend strategies to improve results
• Collaborating with management and other stakeholders to raise capital and carry out other business-expanding strategies
• Provide strategic direction for delivery excellence, operating model maturity, SLA/KPI achievement,productivity improvement, and standardization across accounts, geographies, andservice lines
• Manage large teams througheffective people leadership, performance management, succession planning,recruitment, capability building, engagement, and appraisal governance
• Drive process re-engineering,transitions, migrations, automation, continuous improvement, and transformation initiatives to enhance efficiency, control, scalability, and customerexperience
• Partner with clients, senior leadership, internal stakeholders, delivery teams, technology teams, andsupport functions for governance reviews, escalations, audits, contractchanges, and business growth opportunities
• Champion digital enablementby leveraging ERP platforms, workflow tools, analytics, dashboards, automation solutions, and business intelligence capabilities such as SAP, Oracle, HFM,BPC, Blackline, Azure, Power BI, and Alteryx
• Deep understanding of financeshared services, BPO delivery models, global service delivery, service management, and cross-functional operating environments
• Strong exposure to ERP platforms and enabling technologies, including SAP ECC/S4HANA, Oracle, HFM,BPC, Blackline, Azure, Power BI, Alteryx, workflow tools, and reporting automation solutions
• Excellent leadership and communication skills, including executive stakeholder management, client engagement, presentation, negotiation, conflict resolution, articulation, and multitasking
• Proven ability to manage client-facing operations, governance forums, KPI reviews, audit readiness,service reviews, business continuity, contractual commitments, and commercial discussions
• Strong experience in program management, transitions, transformation roadmaps, change management, process stabilization, and large-scale operational improvement initiatives
• Proven experience in asenior executive roleIn-depth understanding of theindustry and the workings of different departments of a company, includingfinance, recruitment and human resources
• Excellent leadership andorganizational skills
• Knowledge of accounting,financial analysis and data analysis
• Outstanding written and oralcommunication skills
• Strategic planning andbusiness development
• Must be flexible with shiftsas per requirement of client

Leadership &Behavioural Skills:

• Executive presence and strongcommunication skills
• Ability to influence seniorstakeholders and manage ambiguity
• Strong decision-making andproblem-solving capabilityHigh emotional intelligenceand conflict management skills Delivery & Commercial

Skills:

Program and portfolio management ,Financial acumen and P&Lmanagement, Contract interpretation and commercial awareness,Data-driven performance management