Loans Operations

Nexusedge Bpo Services; Mumbai Suburban; On-site; INR 180,000 - 240,000; Full time

Benefits offered by this job

PF, PT, and ESIC benefits

Office near Metro Station

Job summary

UV LINK TECH SERVICES LLP Kandivali West, Mumbai, seeks a detail-oriented Loans Operations Executive to support the loan processing team by managing client documentation, coordinating with customers, calculating income, and updating client information in the CRM.

The role requires 1–3 years of experience in loan operations, strong documentation skills, and the ability to meet turnaround times while maintaining confidentiality.

Qualifications

• Graduate in Finance, Commerce, Business Administration or related field.
• 1–3 years of experience in loan operations, loan processing, banking operations, financial services, customer support, or document verification.
• Experience with home loans, mortgage loans, personal loans, or other loan operations preferred.
• Good documentation and record-keeping skills.

Responsibilities

• Collect, verify, and organize required loan documents from clients.
• Follow up with clients to ensure timely submission of pending documents.
• Check documents for completeness, accuracy, and compliance with internal requirements.
• Upload and maintain client documents in designated folders and internal systems.
• Maintain organized digital and physical client files.
• Track pending cases and ensure timely movement of files through the loan processing cycle.
• Identify missing documents or discrepancies and escalate to the concerned team.
• Communicate with clients regarding document requirements and loan application status.
• Explain loan interest rates, processing charges, and other details as per guidelines.
• Provide timely updates to clients throughout the loan processing journey.
• Coordinate with telecalling teams and internal departments for client follow-ups and document collection.
• Address client queries professionally and ensure a smooth customer experience.
• Calculate client income based on documents and information provided.
• Update client details, follow-up status, document progress, and case information in the CRM.
• Maintain accurate records of loan applications and pending requirements.
• Support operations team in meeting turnaround time targets.
• Ensure confidentiality and secure handling of sensitive information.
• Assist in improving processing efficiency and maintaining service quality.

Skills

Documentation

Customer coordination

CRM

Income calculation

Financial documents

MS Excel

Attention to detail

Education

Graduate in Finance, Commerce, Business Administration

Tools

CRM software

MS Office

Job description

Job Description Loans Operations Executive

Company Name: UV LINK TECH SERVICES LLP
Job Location: Kandivali West, Mumbai
Shift Timing: 5:00 AM – 2:00 PM
Experience: 1–3 Years
Employment Type: Full-Time

Job Summary

We are looking for a detail-oriented and customer-focused Loans Operations Executive to support the loan processing team by managing client documentation, coordinating with customers, calculating income, and updating client information in the CRM system.

The candidate will be responsible for collecting and verifying loan documents, following up on pending requirements, explaining loan rate quotes and processing charges, and coordinating with internal teams to ensure smooth and timely loan processing.

Key Responsibilities

1. Loan Documentation & Processing

• Collect, verify, and organize required loan documents from clients.
• Follow up with clients to ensure timely submission of pending documents.
• Check documents for completeness, accuracy, and compliance with internal requirements.
• Upload and maintain client documents in designated folders and internal systems.
• Maintain organized digital and physical client files.
• Track pending cases and ensure timely movement of files through the loan processing cycle.
• Identify missing documents or discrepancies and escalates them to the concerned team.

2. Client Communication & Coordination

• Communicate with clients regularly regarding document requirements and loan application status.
• Explain loan interest rates, processing charges, and other relevant details as per company guidelines.
• Provide timely updates to clients throughout the loan processing journey.
• Coordinate with telecalling teams and internal departments for client follow-ups and document collection.
• Address client queries professionally and ensure a smooth customer experience.

3. Loan Operations & CRM Management

• Calculate client income based on the documents and information provided.
• Update client details, follow-up status, document progress, and case information in the CRM system.
• Maintain accurate records of loan applications and pending requirements.
• Support the operations team in meeting turnaround time (TAT) targets.
• Ensure confidentiality and secure handling of sensitive customer and financial information.
• Assist in improving processing efficiency and maintaining service quality.

Required Skills

• Excellent verbal and written communication skills.
• Strong client-handling and follow-up abilities.
• Good attention to detail and accuracy in documentation.
• Basic understanding of loan processing and financial documentation.
• Knowledge of income calculation and verification of financial documents.
• Proficiency in CRM software and MS Office, especially Excel and Word.
• Strong coordination, organizational, and multitasking skills.
• Ability to manage multiple client files and meet deadlines.
• Problem-solving ability with a customer-focused approach.

Preferred Qualifications

• Graduate in Finance, Commerce, Business Administration, or any related field.
• 1–3 years of experience in loan operations, loan processing, banking operations, financial services, customer support, or document verification.
• Experience with home loans, mortgage loans, personal loans, or other loan operations will be preferred.

Preferred Candidate Profile

• Detail-oriented with strong documentation and record-keeping skills.
• Professional and confident in communicating with clients.
• Responsible, organized, and comfortable working under deadlines.
• Capable of handling multiple cases in a fast-paced financial services environment.
• Willing to work the 5:00 AM – 2:00 PM shift.

What We Offer

• Opportunity to gain experience in loan operations and financial services.
• Professional and collaborative work environment.
• Opportunities for learning and career growth.
• Early morning shift, allowing you to enjoy your afternoons free.
• PF, PT, and ESIC benefits, as applicable.
• Convenient office location near a Metro Station.Role & responsibilities