Loan Servicing Specialist

ThoughtFocus; Mysuru; On-site; INR 500,000 - 800,000; Full time

Job summary

ThoughtFocus is seeking a Mortgage Servicing Specialist to review monthly mortgage payments and payment histories, ensuring accurate processing and timely resolution. You will validate payoff quotes, delinquencies, adjustments, and related transactions to support smooth loan operations.

Additionally, you will conduct loan-level reviews, coordinate with servicers, investors and sellers, manage escrow analyses, assess loss mitigation options, and assist with loan boarding and post-purchase

Responsibilities

• Review and validate monthly mortgage payments and payment histories.
• Review payoff quotes, early payoffs, payment reversals, adjustments, and related transactions.
• Monitor and investigate delinquencies, Early Payment Defaults (EPD), and early payoffs.
• Identify payment discrepancies and coordinate with relevant parties for resolution.
• Ensure accurate and timely processing of mortgage-related transactions.
• Perform detailed loan-level reviews covering balances, payment history, account status, delinquency status, and transaction activity.
• Provide loan-related information to counterparties, investors, sellers, and servicers.
• Communicate with sellers and servicers to resolve loan-level issues and discrepancies.
• Maintain accurate loan records and ensure timely follow-up on outstanding items.
• Review property tax and homeowners insurance disbursements.
• Analyze escrow accounts, shortages, surpluses, and payment requirements.
• Perform escrow analysis and identify discrepancies or incorrect disbursements.
• Coordinate with servicers and other stakeholders to resolve escrow-related issues.
• Review delinquent borrower accounts for loss mitigation and default proceedings.
• Analyze requests related to mortgage assistance programs, loan modifications, forbearance, recast, foreclosure, and REO.
• Review borrower eligibility and supporting documentation for applicable loss mitigation programs.
• Track delinquency status and ensure appropriate action is initiated within defined timelines.
• Identify potential risks and escape exceptions appropriately.
• Support post-purchase loan boarding activities and coordinate with sellers and servicers.
• Track loans from acquisition through successful boarding with the applicable servicer.
• Validate that loans are boarded under the correct Investor ID, MSP, and servicing platform/account.
• Maintain accurate loan-level data and investigate boarding exceptions.
• Coordinate with sellers/servicers to resolve missing or inaccurate loan information.
• Perform loan-level review and tracking of payments received by previous servicers or sellers.
• Validate payments made prior to loan boarding or servicing transfer.
• Track interim funds and ensure applicable payments are remitted to the organization.

Job description

Key Responsibilities1. Payment Review & Processing

• Review and validate monthly mortgage payments and payment histories.
• Review payoff quotes, early payoffs, payment reversals, adjustments, and related transactions.
• Monitor and investigate delinquencies, Early Payment Defaults (EPD), and early payoffs.
• Identify payment discrepancies and coordinate with relevant parties for resolution.
• Ensure accurate and timely processing of mortgage-related transactions.

2. Loan-Level Review & Servicer Coordination

• Perform detailed loan-level reviews covering balances, payment history, account status, delinquency status, and transaction activity.
• Provide loan-related information to counterparties, investors, sellers, and servicers.
• Communicate with sellers and servicers to resolve loan-level issues and discrepancies.
• Maintain accurate loan records and ensure timely follow-up on outstanding items.

3. Escrow Management

• Review property tax and homeowners insurance disbursements.
• Analyze escrow accounts, shortages, surpluses, and payment requirements.
• Perform escrow analysis and identify discrepancies or incorrect disbursements.
• Coordinate with servicers and other stakeholders to resolve escrow-related issues.

4. Default & Loss Mitigation

• Review delinquent borrower accounts for loss mitigation and default proceedings.
• Analyze requests related to mortgage assistance programs, loan modifications, forbearance, recast, foreclosure, and REO.
• Review borrower eligibility and supporting documentation for applicable loss mitigation programs.
• Track delinquency status and ensure appropriate action is initiated within defined timelines.
• Identify potential risks and escape exceptions appropriately.

5. Loan Boarding & Maintenance

• Support post-purchase loan boarding activities and coordinate with sellers and servicers.
• Track loans from acquisition through successful boarding with the applicable servicer.
• Validate that loans are boarded under the correct Investor ID, MSP, and servicing platform/account.
• Maintain accurate loan-level data and investigate boarding exceptions.
• Coordinate with sellers/servicers to resolve missing or inaccurate loan information.

6. Interim Funds Review

• Perform loan-level review and tracking of payments received by previous servicers or sellers.
• Validate payments made prior to loan boarding or servicing transfer.
• Track interim funds and ensure applicable payments are remitted to the organization.