Loan Servicing Specialist

The Wells Fargo Foundation; Dadri; On-site; INR 300,000 - 500,000; Full time

Benefits offered by this job

Comprehensive health insurance

Paid time off

Professional development opportunities

Competitive salary

Job summary

The Wells Fargo Foundation in Uttar Pradesh, Dadri is seeking a Loan Servicing/Mortgage Support role to manage post-disbursement activities, including payments processing and account maintenance. You will ensure customer satisfaction and efficient loan management.

Responsibilities include handling inquiries, processing payments, updating accounts, and resolving loan servicing issues while maintaining high service levels and regulatory compliance.

Qualifications

• High school diploma or equivalent.
• Excellent communication and customer service skills.
• Strong attention to detail and accuracy.
• Proficiency in Microsoft Office Suite.
• Experience in customer service or loan servicing (preferred).
• Knowledge of loan servicing processes (preferred).

Responsibilities

• Handle customer inquiries, process payments, update account information, and resolve issues related to loan servicing.
• Maintain a high level of customer service while ensuring compliance with regulations.
• Respond to customer inquiries regarding their loans.
• Process loan payments accurately and efficiently.
• Update loan account information, ensuring accuracy and compliance.
• Resolve issues related to loan servicing, escalating complex issues as needed.
• Maintain accurate records of customer interactions and transactions.
• Adhere to bank policies and procedures.
• Contribute to a positive customer experience.

Skills

Communication skills

Customer service

Attention to detail

Microsoft Office

Loan servicing knowledge

Experience in CS/loan servicing

Education

High school diploma

Tools

Microsoft Office Suite

Job description

What role you will play in team:

You will be responsible for managing the post-disbursement aspects of loans, including customer communication, payment processing, and account maintenance. Your role ensures customer satisfaction and efficient loan management.

What you will do:

• Youll handle customer inquiries, process payments, update account information, and resolve issues related to loan servicing.
• Youll maintain a high level of customer service while ensuring compliance with regulations.

Key responsibility:

• Respond to customer inquiries regarding their loans.
• Process loan payments accurately and efficiently.
• Update loan account information, ensuring accuracy and compliance.
• Resolve issues related to loan servicing, escalating complex issues as needed.
• Maintain accurate records of customer interactions and transactions.
• Adhere to bank policies and procedures.
• Contribute to a positive customer experience.

Required Qualification and Skills:

• High school diploma or equivalent.
• Excellent communication and customer service skills.
• Strong attention to detail and accuracy.
• Proficiency in Microsoft Office Suite.
• Experience in customer service or loan servicing (preferred).
• Knowledge of loan servicing processes (preferred).

Benefits Included:

• Competitive salary and benefits package.
• Opportunities for professional development.
• Supportive and collaborative work environment.
• Comprehensive health insurance.
• Paid time off.
• A Day in the Life: Your day involves handling customer calls, processing payments, updating accounts, and resolving issues related to loan servicing. You'll focus on providing excellent customer service and ensuring compliance.