Customer Service Executive

Capri Global Capital (CGCL); Thane; On-site; INR 279,000 - 391,000; Full time

Job summary

Capri Global Capital (CGCL) is seeking a Customer Service Executive to handle customer inquiries related to loan services by phone and email.

You will address and resolve complaints, maintain up-to-date knowledge of loan servicing policies, and work with the team to ensure a smooth customer experience. Strong communication and problem-solving skills are preferred, with basic MS Excel knowledge being a plus.

Qualifications

• Respond to customer inquiries via phone or email.
• Resolve customer concerns or complaints with accuracy.
• Collaborate with team to ensure a seamless customer experience.
• Maintain knowledge of loan servicing policies and procedures.

Responsibilities

• Respond to customer inquiries via phone or email.
• Provide accurate information regarding loan services.
• Address and resolve customer concerns or complaints.
• Collaborate with team members to ensure a seamless customer experience.
• Maintain thorough knowledge of loan servicing policies and procedures.

Skills

Customer service

Communication

Problem solving

Detail oriented

Teamwork

MS Excel basics

MS Outlook basics

Tools

MS Excel

MS Outlook

Job description

Responsibilities:

• Respond to customer inquiries via phone or email
• Provide accurate information regarding loan services
• Address and resolve customer concerns or complaints
• Collaborate with team members to ensure a seamless customer experience
• Maintain thorough knowledge of loan servicing policies and procedures

Preferred candidate profile

• Good communication and interpersonal skills
• Customer-focused attitude
• Ability to handle and resolve customer queries efficiently
• Understanding of loan servicing processes is a plus
• Good problem-solving skills
• Detail-oriented with excellent organizational abilities
• Basic Knowledge of MS excel, MS outlook