LMS Administrator

SureSkills; Pune District; On-site; INR 600,000 - 900,000; Full time

Job summary

SureSkills Limited is seeking experienced LMS Administrators to join our Pune team. You will manage day-to-day LMS operations, configure courses and enrolments, and ensure accurate learner records and reporting.

The role involves collaborating with global teams and vendors to maintain system integrity and support compliant training delivery. You should have 3+ years of hands-on LMS administration experience, with Intellum LMS being highly desirable.

Qualifications

• 3+ years of hands-on LMS administration in a large organisation.
• Experience with Intellum LMS is highly desirable.
• Strong experience managing courses, catalogues, enrolments, and permissions.
• Solid LMS reporting, learner records and completion tracking.
• Proven ability to troubleshoot LMS issues.
• Experience handling support tickets and admin requests.
• Understanding of compliance training and data accuracy.
• Experience with platform updates and testing.
• Excellent attention to detail and multitasking.
• Strong communication with technical and non-technical stakeholders.

Responsibilities

• Manage day-to-day LMS administration, maintenance and support.
• Create and maintain courses, learning paths, catalogues and enrolments.
• Manage user accounts, roles, permissions and access requests.
• Investigate and resolve LMS issues related to access, enrollment and completions.
• Handle support tickets and escalations for complex issues.
• Generate reports on learner activity, progress and compliance.
• Coordinate data imports/exports and bulk user uploads.
• Document LMS processes and troubleshooting procedures.
• Identify opportunities to improve administrative workflows and learner experience.

Skills

LMS administration

Intellum LMS

Data reporting

Stakeholder communication

Tools

Cornerstone OnDemand

SAP SuccessFactors Learning

Docebo

Google Sheets

Job description

SureSkills is a global edtech services company and market leader in technical education. We design and deliver engaging, high-impact learning experiences for some of the world’s most innovative technology companies — including Google, AWS, Microsoft, VMware, Meta, and Coursera. Our programmes combine expert-led instruction with hands-on labs, helping learners move from foundational knowledge to real-world mastery.

The Role

We’re looking for a number of experienced LMS Administrators to join our growing team in Pune, supporting the delivery and ongoing management of enterprise learning platforms and programmes.

These are hands-on operational roles where you'll be responsible for the day-to-day administration, maintenance and support of Learning Management Systems (LMS), ensuring courses, user accounts, permissions, reporting and learning activities run smoothly.

You’ll work closely with learning teams, programme managers, technical colleagues and other stakeholders to troubleshoot issues, maintain accurate learning records and support a positive experience for learners and administrators.

Experience with Intellum LMS is highly desirable, although we also welcome candidates with strong administration experience across other enterprise learning platforms.

What You’ll Be Doing

• Manage day-to-day LMS administration, maintenance and operational support.
• Create, configure and maintain courses, learning paths, catalogues and enrolments.
• Manage user accounts, roles, permissions and access requests.
• Investigate and resolve LMS issues relating to user access, course functionality, enrolments and learning completions.
• Handle support tickets and administrative requests, escalating more complex technical issues when required.
• Generate and maintain reports covering learner activity, course completions, training progress and compliance requirements.
• Support bulk user uploads, data imports, exports and regular data maintenance.
• Monitor data accuracy and help maintain the overall integrity of the LMS.
• Assist with testing platform updates, new functionality, configuration changes and system releases.
• Work with internal technical teams and external vendors to investigate and resolve platform issues.
• Support mandatory learning and compliance-related training requirements.
• Maintain clear documentation of LMS processes, configurations and troubleshooting procedures.
• Identify opportunities to improve administrative workflows, reporting and the learner experience.
• Collaborate with global teams to support learning programmes and operational requirements.

What We’re Looking For

• 3+ years of hands-on LMS administration experience, ideally within a large organisation or enterprise environment.
• Experience with Intellum LMS is highly desirable.
• Strong practical experience managing courses, catalogues, enrolments, user accounts, roles and permissions.
• Good understanding of LMS reporting, learner records, completion tracking and data management.
• Experience investigating and troubleshooting common LMS issues.
• Comfortable managing support tickets, administrative requests and operational escalations.Experience working with Google Sheets, CSV files, bulk uploads and reporting tools.
• Understanding of compliance training, mandatory learning requirements and data accuracy.
• Experience supporting LMS configuration changes, testing or platform updates.
• Strong attention to detail, organisational skills and problem-solving abilities.
• Ability to manage multiple requests and priorities in a busy operational environment.
• Good communication skills and confidence working with both technical and non-technical stakeholders.
• Comfortable working independently while collaborating with colleagues across different teams and locations.

Nice to Have

• Experience with other enterprise LMS platforms such as Cornerstone OnDemand, SAP SuccessFactors Learning, Docebo or similar.
• Familiarity with SCORM, eLearning content standards and course packaging.
• Basic understanding of SSO, APIs, integrations or automated data feeds.
• Experience creating LMS reports or dashboards for learning and compliance teams.
• Exposure to learning technology within a global technology company or large enterprise.
• Experience supporting large-scale learning programmes with significant learner volumes.

Why Join Us?

You’ll have the opportunity to work with a global learning and technology services organisation, supporting enterprise learning programmes and collaborating with colleagues across different regions.

We’re hiring for multiple positions, offering an opportunity to develop your LMS expertise, gain exposure to large-scale learning operations and build your experience working with enterprise learning technologies.