Job Description
About The Role: We are looking for a highly motivated Experienced Professional to lead complex operational and project-driven responsibilities within our CPS function. This role requires strong ownership, cross-functional collaboration, and the ability to coach and guide team members while driving service excellence, process improvements, and operational efficiency.
The individual will act as a key bridge between execution teams and leadership, ensuring consistent delivery against service metrics and continuous capability development within the team.
Key Responsibilities
- Independently manage complex customer projects, designs, quotations, and process improvement initiatives end-to-end.
- Responsible for team’s performance and oversee day-to-day execution activities handled by other team members, ensuring high accuracy and turnaround.
- With prior supervisory experience, takes on supervision for sizable group of people.
- Drive and own service metrics (Quality and Service Levels for the team and support continuous improvement.
- Own and lead training, onboarding, and capability-building initiatives for new and existing team members.
- Represent the function/ team to collaborate cross-functionally with sales, project managers, and stakeholders to deliver high-quality outcomes.
- Own, create and maintain reports/dashboards to track performance and improvement plans.
- Prepare lighting and shade design estimations using Design Software and AutoCAD
- Generate project deliverables including:
- Bill of Materials (BOM)
- Submittal packages
- Wiring diagrams and general layouts
- Specification cut-sheets
- Prepare official quotations and change orders
- Coordinate with internal project teams, Field Service Engineers, Sales, and Customer Service
- Maintain documentation and updates in tools such as Lutron Designing & quoting software’s, AutoCAD, and Salesforce.
- Support hiring, team stabilization, and transition into people leadership responsibilities.
Skills & Qualifications
- Bachelor’s degree in science. Engineer with electrical, Electronics, Instrumentation preferred.
- Strong attention to detail and ability to interpret construction documents.
- Hands-on experience with AutoCAD or any other design tools.
- Lighting design hands-on is a plus.
- Strong written and verbal communication skills.
- Strong ownership mindset with ability to balance execution + mentoring.
- Readiness to lead multiple initiatives and team.