Level 2 Production Analyst

Broadridge Financial Solutions India Pvt Ltd; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Broadridge Financial Solutions India Pvt Ltd is seeking a Senior L2 Production Analyst in Hyderabad. The role involves post-sale technical support, installation, and troubleshooting to ensure customer satisfaction and product performance.

Candidates should be able to coordinate work, lead small teams when needed, and continuously propose process improvements while working autonomously within established procedures.

Qualifications

• Ability to coordinate work beyond own area within established procedures.
• Advanced and specialized expertise in analytical methods or operational processes.
• Experience coordinating the work of others and leading teams when required.

Responsibilities

• Provides post-sale technical support, including installation, troubleshooting and maintenance.
• Responds to customer questions regarding operation and malfunctions.
• Advises customers on preventive maintenance and configuration adjustments to improve product performance.
• Performs technical work in support of professional roles.
• Completes assignments and facilitates work activities of others; may coordinate beyond own area.
• Proposes improvements to processes and methods.
• Acts as a team lead, coordinating work of others without being a supervisor.

Skills

Leadership

Team lead

Problem solving

Interpersonal skills

Analytical thinking

Education

Vocational training

Job description

L2 Production Analysts At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

Provides post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance. Responds to customer questions regarding operation and malfunctions. Advises customers on preventive maintenance and configuration adjustments to improve product performance and customer satisfaction.

• Performs technical work, often in support of professional roles
• Requires vocational training or the equivalent experience
• Performs duties according to established procedures

Has advanced and specialized expertise in an analytical/scientific method or operational process, typically developed through a combination of job-related training and considerable on-the-job experience

Completes assignments and facilitates the work activities of others; may coordinate work beyond own area

Proposes improvements to processes and methods

Acts as a lead, coordinating the work of others ¾ but is not a supervisor

Works autonomously within established procedures and practices

Functional Knowledge:

• Requires understanding and application of procedures and concepts within own discipline and basic knowledge of other disciplines

Business Expertise:

• Has a good understanding of how related teams coordinate their efforts and resources to achieve objectives

Leadership:

• Serves as team lead, may allocate work and provide subject matter guidance to more junior team members

Problem Solving:

• Exercises judgment, based on previous experience, practices and precedents, to identify and solve problems that arise with little or no precedent

Impact:

• Impacts the effectiveness of own team and closely related teams

Interpersonal Skills:

• Exchanges ideas and information effectively; uses tact and diplomacy when dealing with others

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company- and ultimately a community that recognizes and celebrates everyone's unique perspective.

Use of AI in Hiring As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration. Experience Level Senior Level