Legal Operations Specialist

Marmon Technologies India Pvt Ltd; Bengaluru; On-site; INR 400,000 - 650,000; Full time

Job summary

Marmon Technologies India Pvt Ltd in Bengaluru is seeking a capable professional to provide first-line support for Legal Tracker and related legal operations. You will handle routine tickets, guide users, and maintain system data integrity while aiding onboarding of law firms and vendors, escalating complex issues to Legal Operations when required.

The role requires 2+ years in application support or data management, a degree, strong Excel skills (pivot tables, lookups), and a commitment to

Qualifications

• 2+ years of experience in application support, data management, legal operations, or related administrative role.
• Experience with Legal Tracker or similar legal billing/matter management system preferred.
• Strong ability to troubleshoot routine system, access, and data issues; document findings and escalate when needed.
• Proficiency in Excel (filters, tables, lookup, pivots) to reconcile records and identify discrepancies.

Responsibilities

• Provide first-line user support for Legal Tracker; resolve routine tickets and guide users.
• Maintain data integrity; perform matter updates, user/vendor record maintenance, and reference table updates.
• Support onboarding of law firms and vendors; communicate status and reminders to stakeholders.
• Escalate issues requiring policy interpretation or system configuration changes and document resolutions.

Skills

First-level support

Data management

Pivot tables

Documentation

Education

Associate or Bachelor's degree

Tools

Legal Tracker

Microsoft Excel

Job description

The provides first-line support for Legal Tracker and related legal operations processes. This role is responsible for handling routine service requests, maintaining system data integrity, supporting law firm and vendor onboarding activities, and ensuring Legal Tracker records remain accurate, complete, and aligned with established governance standards. The position serves as the primary point of contact for Level 1 support inquiries and escalates complex issues to Legal Operations leadership when required.

Serve as the first point of contact for Legal Tracker support requests. Resolve routine tickets, provide user guidance, answer "how-to" questions, support law firms and business users, and communicate invoice and workflow status information to law firms and reminders to businesses. Escalate issues requiring policy interpretation, governance decisions, or system configuration changes.

Data Maintenance & System Administration

Maintain the accuracy and integrity of Legal Tracker data through routine updates and administration. Perform matter updates, matter closures, user and vendor record maintenance, entity updates, organizational hierarchy changes, data cleanup activities, and approved reference table updates. Validate completed changes and document updates in accordance with established procedures.

Requirements

Education and Experience

• Associate’s or bachelor’s degree, or an equivalent combination of education and relevant work experience.
• Two or more years of experience in application support, data management, legal operations, or a related administrative support role.
• Experience with Legal Tracker or another legal billing or matter management system preferred.

Required Qualifications

• Experience providing first-level user support and maintaining data in a business application, preferably a legal billing or matter management system.
• Ability to troubleshoot routine system, access, and data issues; document findings; and elevate issues requiring additional support.
• Proficiency in Microsoft Excel, including filters, tables, lookup functions, and pivot tables, to reconcile records and identify data discrepancies.
• Experience creating, updating, and validating application records, with strong attention to accuracy, completeness, and confidentiality.
• Ability to manage support tickets, prioritize requests, track follow-up activities, and communicate clearly with internal business users and outside law firms.
• Ability to follow established procedures for user access, permissions, approvals, and data changes.
• Ability to learn legal billing and matter management processes and develop clear user instructions and support documentation.

Opportunities for Growth

• Exposure to cross-functional teams Legal, Finance and Outside Counsel.
• Ownership of process improvement - streaming ling workflows and improving data quality.