Learning Specialist III - Design

Uber; New Delhi; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Uber’s Learning Team is seeking an experienced trainer and instructional designer to develop and deliver impactful learning programs for the customer support network in India. The role emphasizes balancing empathy with action, guiding agents through growth while maintaining high standards of quality.

The role requires designing region-specific learning experiences, mentoring specialists, and driving end-to-end delivery from initial design to measuring impact in production.

Qualifications

• At least 2 years of experience in training and development.
• Professional experience designing learning materials and using instructional design frameworks.
• Strong communication, time management, teamwork, and prioritization skills.
• Previous facilitation experience in a professional or corporate environment.
• Experience in business, creative writing, and learning design.
• Relevant training certifications or equivalent professional credentials.

Responsibilities

• Elevate quality by reviewing training materials and providing actionable feedback to improve performance at scale.
• Mentor and train other specialists to increase impact as Uber teammates.
• Design learning experiences aligned to objectives and rooted in Adult Learning Principles for the region.
• Solve complex, high-impact problems by translating needs into practical, simple designs.
• Partner with SMEs and cross-functional teams to identify learning needs and resolve blockers.
• Own end-to-end delivery from design to measuring training impact in production.

Skills

Experience in training and development

Instructional design

Core communication skills

Time management

Teamwork

Facilitation

Writing/design writing background

Certifications

Articulate 360

Tools

Articulate 360

Job description

Job Description

About the role and team

Community Operations at Uber is where real people solve real problems in real time. The Learning Team provides strategic development opportunities to build the knowledge and skills necessary to empower a customer-obsessed organization. We bridge the digital and real worlds by developing curricula and deploying instructor-led trainings across the customer support network to ensure excellence is the norm.

This role is for those who thrive in an intense, fast-paced environment where the stakes are high and answers aren''t always clear. You''ll need to balance empathy with action, moving with urgency and care to help our agents grow through the challenge. If you are sharp, steady, and motivated by helping others do career-defining work, this is where you will grow.

What youll do

• Elevate Quality: Review training materials and design, providing high-quality feedback to ensure performance and scale are never separated.
• Mentor Develop: Mentor and train other specialists, helping them understand how to increase their impact as citizens of Uber.
• Design Learning Experiences: Analyze, design, and build moderate complexity learning experiences modified for the region, ensuring they are aligned to objectives and rooted in Adult Learning Principles.
• Solve Complex Problems: Solve messy, high-impact problems by translating complex learning needs into practical, simple, and elegant designs.
• Partner Cross-Functionally: Work with SMEs and cross-functional partners to identify learning needs and resolve blockers in a fast-changing environment.
• Own End-to-End Delivery: Own your work end-to-end, from the first design doc to measuring the success of training impact in production.

Basic Qualifications

• Experience: At least 2 years of experience in training and development.
• Instructional Design Expertise: Professional experience designing learning materials and using instructional design frameworks.
• Core Skills: Strong communication, time management, teamwork, and prioritization skills.
• Facilitation Experience: Previous facilitation experience in a professional or corporate environment.
• Writing Design Background: Experience in business, creative writing, and learning design.
• Certifications: Relevant training certifications or equivalent professional credentials.

Preferred Qualifications

• Systems Thinking: Systems thinking mindset with the ability to navigate constant change and high ambiguity.
• Stakeholder Project Management: Proven stakeholder management and project management skills in a global environment.
• Resilience: Resilience and the ability to stay sharp and think critically while managing multiple priorities.
• Cross-Functional Influence: Experience working cross-functionally to influence without authority and achieve shared goals.
• Tool Proficiency: Design experience using Articulate 360.